Saks Fifth Avenue
Customer Experience Lead page is loaded## Customer Experience Leadlocations:
O5\_0774\_MEBANEtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-116047**Job Description:**Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.Primary Job Functions:Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer lineEnsure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as neededFollow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectationsTeach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sellDrive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experienceAct as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periodsLeverage and train walkie talkie expectations for flex of coverage to support customer needAssist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the momentWho Are You:Aspiring leader who can educate, drive results, and maintain high standardsYou build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogueEnergetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidanceAn out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideasConfident and professional communicatorYou Also Have:High School Diploma or equivalent required; 4 year degree or relevant work experience preferred1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving resultsAbility to drive sales and service, establish and maintain client relationships, and complete operational tasksAbility to train and coach associates on selling behaviors to ensure high performanceFlexibility to work evenings, weekends and public holidaysYour Life and Career at Saks OFF 5TH:Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environmentBenefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perks#OFF5THSellingSupervisorThank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.Salary and Other Compensation:The starting hourly rate for this position is between $19.00-22.00 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.This position is eligible for commissions in accordance with the terms of the Company’s plan.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).***Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***
\*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally. #J-18808-Ljbffr
O5\_0774\_MEBANEtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R-116047**Job Description:**Under the direction of the Assistant Store Director of Customer Experience, the Customer Experience Lead will support execution of the front of house priorities within the 4 walls. In partnership with their leader, they will be responsible for maintaining selling floor service and merchandising standards to drive sales and customer experience. The Customer Experience Lead will hold their direct associate reports accountable using Connected Coaching to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.Primary Job Functions:Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer lineEnsure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as neededFollow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectationsTeach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sellDrive loyalty enrollments, SaksFirst acquisition and Connected Service behaviors to ensure a seamless customer experienceAct as the Connected Service Coach when the Assistant Store Director is not in the store to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periodsLeverage and train walkie talkie expectations for flex of coverage to support customer needAssist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the momentWho Are You:Aspiring leader who can educate, drive results, and maintain high standardsYou build morale and spirit within your team, share wins and successes, and encourage or contribute to open dialogueEnergetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidanceAn out of the box thinker who shines in brainstorming sessions and generates a variety of approaches to problem solving including novel ideasConfident and professional communicatorYou Also Have:High School Diploma or equivalent required; 4 year degree or relevant work experience preferred1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving resultsAbility to drive sales and service, establish and maintain client relationships, and complete operational tasksAbility to train and coach associates on selling behaviors to ensure high performanceFlexibility to work evenings, weekends and public holidaysYour Life and Career at Saks OFF 5TH:Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to winExposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centersA culture that promotes a flexible work environmentBenefits package for all eligible full-time employees (including medical, dental and vision)An amazing employee discount and other exciting perks#OFF5THSellingSupervisorThank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.Salary and Other Compensation:The starting hourly rate for this position is between $19.00-22.00 per hour. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.This position is eligible for commissions in accordance with the terms of the Company’s plan.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).***Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.***
\*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally. #J-18808-Ljbffr