Restaurant365
Employer Industry: Restaurant Technology Solutions
Why Consider this Job Opportunity
Salary range of $196,000-$294,000, with equitable pay practices Comprehensive medical benefits fully covered for employees 401k plan with matching contributions Equity option grant available Unlimited PTO plus company holidays for work-life balance Opportunity to lead and inspire a high-performing team in a fast-paced environment What to Expect (Job Responsibilities)
Design and execute customer support strategy to maximize satisfaction and retention, aligning with company goals Oversee daily operations, ensuring omnichannel support and optimizing processes for efficiency Serve as the voice of the customer, championing initiatives to improve products and advocate for restaurant operators Utilize data and analytics to set performance targets, identify trends, and report on KPIs Build and mentor a high-performing team across multiple time zones, fostering a culture of excellence What is Required (Qualifications)
12+ years of experience in customer support, customer success, and/or customer success operations roles within SaaS 7+ years in leadership positions managing globally distributed teams Strong understanding of SaaS platforms and cloud-based software Proven ability to drive vision to execution and inspire large teams Excellent analytical skills with experience in setting KPIs/OKRs and performance reporting How to Stand Out (Preferred Qualifications)
Previous experience in the restaurant, HR, and/or financial technology sectors MBA or equivalent advanced degree Demonstrated innovation in incorporating AI and automation for improved customer experiences
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Salary range of $196,000-$294,000, with equitable pay practices Comprehensive medical benefits fully covered for employees 401k plan with matching contributions Equity option grant available Unlimited PTO plus company holidays for work-life balance Opportunity to lead and inspire a high-performing team in a fast-paced environment What to Expect (Job Responsibilities)
Design and execute customer support strategy to maximize satisfaction and retention, aligning with company goals Oversee daily operations, ensuring omnichannel support and optimizing processes for efficiency Serve as the voice of the customer, championing initiatives to improve products and advocate for restaurant operators Utilize data and analytics to set performance targets, identify trends, and report on KPIs Build and mentor a high-performing team across multiple time zones, fostering a culture of excellence What is Required (Qualifications)
12+ years of experience in customer support, customer success, and/or customer success operations roles within SaaS 7+ years in leadership positions managing globally distributed teams Strong understanding of SaaS platforms and cloud-based software Proven ability to drive vision to execution and inspire large teams Excellent analytical skills with experience in setting KPIs/OKRs and performance reporting How to Stand Out (Preferred Qualifications)
Previous experience in the restaurant, HR, and/or financial technology sectors MBA or equivalent advanced degree Demonstrated innovation in incorporating AI and automation for improved customer experiences
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