Global CX Training & QA Program Lead

A leading anime and manga entertainment company is seeking a Training & QA Program Manager for the Customer Experience team. This role involves overseeing customer experience training and quality assurance programs and ensuring alignment with organizational goals. Ideal candidates have 5+ years of experience in training and quality assurance, familiarity with LMS systems, and a proficiency in English and Spanish. The position is based in San Francisco, Los Angeles, or Dallas, and offers a competitive salary ranging from $87,724 to $109,654 USD. #J-18808-Ljbffr