Global CX Training & QA Program Lead

A leading media company is seeking a Training & Quality Assurance Program Manager for the Customer Experience team in Los Angeles. This role involves overseeing training and quality programs to ensure outstanding customer service. The ideal candidate will have at least 5 years of experience in Training and Quality Assurance, manage both internal and outsourced teams, and provide support to enhance agent performance. Proficiency in English, Brazilian Portuguese, and Spanish is required, along with the ability to analyze quality data and drive improvements. #J-18808-Ljbffr