Global Training & QA Leader, Customer Experience

A leading anime and entertainment company is seeking a Training & Quality Assurance Program Manager to oversee customer experience training and quality assurance programs. The ideal candidate will have 5+ years of experience in training and QA for customer experience teams and be proficient in English, Brazilian Portuguese, and Spanish. This role involves analyzing quality data, ensuring training consistency globally, and improving agent performance. Join a dynamic team dedicated to enhancing the customer experience through innovative training programs. #J-18808-Ljbffr