Northfield Park Racino
IT Application Support Specialist
Northfield Park Racino, Northfield Center, Ohio, United States
IT Application Support Specialist
Northfield Park Racino
Join to apply for the IT Application Support Specialist role at Northfield Park Racino.
Overview The IT Application Support Specialist is responsible for providing day‑to‑day technical and functional support for business and gaming applications across the casino and hospitality enterprise, ensuring mission‑critical systems such as point‑of‑sale (POS), HRIS, and casino management platforms operate efficiently and securely.
Essential Job Functions
Provide functional and technical support for property‑wide applications including casino management systems (CMS), POS, HRIS, and timekeeping systems.
Monitor daily application performance, troubleshoot system errors, and coordinate issue resolution with IT staff, vendors, and end users to ensure business continuity.
Maintain system access and user permissions in accordance with internal control and gaming regulatory standards.
Assist in the testing, deployment, and validation of software patches, upgrades, and new releases to minimize disruption to operations.
Create and maintain documentation for application configurations, workflows, troubleshooting procedures, and knowledge‑base articles for internal use.
Collaborate with operational departments (Gaming, racetrack, Food & Beverage, Finance, and HR) to identify system needs, improve processes, and recommend technical solutions.
Participate in new system implementations, property expansions, and integrations with enterprise applications.
Provide user training and support materials to ensure consistent and compliant use of systems.
Track and report application incidents, service requests, and performance trends via the IT service desk/ticketing system.
Assist with data validation, reporting accuracy, and integrity of system interfaces between gaming, hospitality, and financial systems.
Maintain compliance with company IT policies, cybersecurity requirements, and state gaming regulations.
Perform additional duties and special projects as assigned by management.
Job Specifications
Must be at least 21 years of age.
Three or more years of applicable experience, Associate or above degree preferred, or combination of experience and education.
Working knowledge of enterprise and property management applications such as Agilysys LMS/Infogenesis, Micros, Stratton Warren, Kronos/UKG, Workday, or comparable systems.
Understanding of gaming and hospitality operations including slot systems, racetrack, F&B, HR/payroll, and finance.
Familiarity with help desk operations, ticketing systems, and ITIL service management concepts.
Basic understanding of SQL queries, system integrations, and reporting tools.
Strong analytical and critical thinking skills with attention to detail.
Excellent verbal and written communication skills with a customer‑service orientation.
Ability to manage multiple priorities and work effectively in a fast‑paced, 24/7 hospitality environment.
High integrity and discretion when handling sensitive or confidential data.
Proficiency with Microsoft Office and enterprise collaboration tools.
Must be able to work flexible hours, including weekends, holidays, and overnight shifts as needed to support operational systems.
Must maintain a valid state gaming license as required by jurisdiction.
May be required to participate in on‑call rotation or after‑hours maintenance.
Physical, Environmental & Other Requirements
standing
lifting 20 lbs
observing
turning
walking
bending/stooping
carrying 20 lbs
balancing
sitting
pushing 20 lbs
kneeling
hearing
climbing
reaching
pulling 20 lbs
stretching
Ability to communicate on the telephone (hearing)
Ability to understand technical manuals
Ability to speak English
Ability to work amicably with co‑workers
Ability to write legibly in English
Ability to learn tasks in a reasonable amount of time
Ability to read instructions and numbers in English
Ability to follow supervisor's instructions
Ability to complete tasks with numerous interruptions
Regular attendance at meetings with both internal team members and external parties as appropriate, which may include enclosed office spaces and/or outdoor field site locations. Supervisor positions may include conducting and leading meetings.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Gambling Facilities and Casinos
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Join to apply for the IT Application Support Specialist role at Northfield Park Racino.
Overview The IT Application Support Specialist is responsible for providing day‑to‑day technical and functional support for business and gaming applications across the casino and hospitality enterprise, ensuring mission‑critical systems such as point‑of‑sale (POS), HRIS, and casino management platforms operate efficiently and securely.
Essential Job Functions
Provide functional and technical support for property‑wide applications including casino management systems (CMS), POS, HRIS, and timekeeping systems.
Monitor daily application performance, troubleshoot system errors, and coordinate issue resolution with IT staff, vendors, and end users to ensure business continuity.
Maintain system access and user permissions in accordance with internal control and gaming regulatory standards.
Assist in the testing, deployment, and validation of software patches, upgrades, and new releases to minimize disruption to operations.
Create and maintain documentation for application configurations, workflows, troubleshooting procedures, and knowledge‑base articles for internal use.
Collaborate with operational departments (Gaming, racetrack, Food & Beverage, Finance, and HR) to identify system needs, improve processes, and recommend technical solutions.
Participate in new system implementations, property expansions, and integrations with enterprise applications.
Provide user training and support materials to ensure consistent and compliant use of systems.
Track and report application incidents, service requests, and performance trends via the IT service desk/ticketing system.
Assist with data validation, reporting accuracy, and integrity of system interfaces between gaming, hospitality, and financial systems.
Maintain compliance with company IT policies, cybersecurity requirements, and state gaming regulations.
Perform additional duties and special projects as assigned by management.
Job Specifications
Must be at least 21 years of age.
Three or more years of applicable experience, Associate or above degree preferred, or combination of experience and education.
Working knowledge of enterprise and property management applications such as Agilysys LMS/Infogenesis, Micros, Stratton Warren, Kronos/UKG, Workday, or comparable systems.
Understanding of gaming and hospitality operations including slot systems, racetrack, F&B, HR/payroll, and finance.
Familiarity with help desk operations, ticketing systems, and ITIL service management concepts.
Basic understanding of SQL queries, system integrations, and reporting tools.
Strong analytical and critical thinking skills with attention to detail.
Excellent verbal and written communication skills with a customer‑service orientation.
Ability to manage multiple priorities and work effectively in a fast‑paced, 24/7 hospitality environment.
High integrity and discretion when handling sensitive or confidential data.
Proficiency with Microsoft Office and enterprise collaboration tools.
Must be able to work flexible hours, including weekends, holidays, and overnight shifts as needed to support operational systems.
Must maintain a valid state gaming license as required by jurisdiction.
May be required to participate in on‑call rotation or after‑hours maintenance.
Physical, Environmental & Other Requirements
standing
lifting 20 lbs
observing
turning
walking
bending/stooping
carrying 20 lbs
balancing
sitting
pushing 20 lbs
kneeling
hearing
climbing
reaching
pulling 20 lbs
stretching
Ability to communicate on the telephone (hearing)
Ability to understand technical manuals
Ability to speak English
Ability to work amicably with co‑workers
Ability to write legibly in English
Ability to learn tasks in a reasonable amount of time
Ability to read instructions and numbers in English
Ability to follow supervisor's instructions
Ability to complete tasks with numerous interruptions
Regular attendance at meetings with both internal team members and external parties as appropriate, which may include enclosed office spaces and/or outdoor field site locations. Supervisor positions may include conducting and leading meetings.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Engineering and Information Technology
Industries Gambling Facilities and Casinos
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