Belcan
IT Help Desk Technician job at Belcan. Milwaukie, OR.
Job Title: IT Help Desk Technician Pay Rate: $28-$34/hr, depending on experience Location: Milwaukie, OR Area Code: 503, 971 ZIP Code: 97222 Start Date: Right Away Shift: 1st shift Keywords: #HelpDeskTech #ITJobs #IT
Benefits
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
401k
On the job training / cross-training
Life Insurance, disability insurance
Voluntary life insurance for family members available.
Accident and critical illness insurance optional.
Scheduled performance reviews
Referral program
Responsibilities
Install, configure, maintain, and monitor company PCs
Provide end user support for all local and web-based applications
Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
Decommission older computers, including DOD hard drive wipes and detailed tracking
Follow and document standard departmental procedures
Follow 5S guidelines to keep organized
RELATIONSHIPS
Reports directly to the IT Manager. On a day to day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR. External relationships include occasional communication with corporate offices concerning inter‑company communications, outside consultants and vendors.
MEASURES OF PERFORMANCE
Response to User Requests/Issues and problems (Timeliness & rating)
Complete ongoing projects in a timely manner
BACKGROUND AND SKILL
Proficiency with all Microsoft workstation operating systems.
Knowledge of standard office applications, especially Office 365
Experienced with user profile migration (PC Refresh) on Windows PCs
3 - 5 years of experience in the field of Information Technology or related area
Microsoft and/or CompTIA certifications preferred
Knowledge of applications programming & database administration
PERSONAL TRAIT PROFILE
Analytical/Logical
Good Communicator
Dependable
Organized
Have ability to multi-task
Patient
SCOPE AND IMPACT OF POSITION AND RESPONSIBILITIES The scope/impact of this position is sizeable to the day to day operations of the company. Users are highly dependent upon the networked computing systems for both communications, and performing many of their daily routines. Without these systems the level of service to customers cannot be attained, and data critical to users cannot be accessed.
Education: Must have a High School Diploma or GED
For more information, please visit our website at Belcan.com. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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Job Title: IT Help Desk Technician Pay Rate: $28-$34/hr, depending on experience Location: Milwaukie, OR Area Code: 503, 971 ZIP Code: 97222 Start Date: Right Away Shift: 1st shift Keywords: #HelpDeskTech #ITJobs #IT
Benefits
Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision
401k
On the job training / cross-training
Life Insurance, disability insurance
Voluntary life insurance for family members available.
Accident and critical illness insurance optional.
Scheduled performance reviews
Referral program
Responsibilities
Install, configure, maintain, and monitor company PCs
Provide end user support for all local and web-based applications
Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
Decommission older computers, including DOD hard drive wipes and detailed tracking
Follow and document standard departmental procedures
Follow 5S guidelines to keep organized
RELATIONSHIPS
Reports directly to the IT Manager. On a day to day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR. External relationships include occasional communication with corporate offices concerning inter‑company communications, outside consultants and vendors.
MEASURES OF PERFORMANCE
Response to User Requests/Issues and problems (Timeliness & rating)
Complete ongoing projects in a timely manner
BACKGROUND AND SKILL
Proficiency with all Microsoft workstation operating systems.
Knowledge of standard office applications, especially Office 365
Experienced with user profile migration (PC Refresh) on Windows PCs
3 - 5 years of experience in the field of Information Technology or related area
Microsoft and/or CompTIA certifications preferred
Knowledge of applications programming & database administration
PERSONAL TRAIT PROFILE
Analytical/Logical
Good Communicator
Dependable
Organized
Have ability to multi-task
Patient
SCOPE AND IMPACT OF POSITION AND RESPONSIBILITIES The scope/impact of this position is sizeable to the day to day operations of the company. Users are highly dependent upon the networked computing systems for both communications, and performing many of their daily routines. Without these systems the level of service to customers cannot be attained, and data critical to users cannot be accessed.
Education: Must have a High School Diploma or GED
For more information, please visit our website at Belcan.com. Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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