Belcan
Information Technology Help Desk Technician
Base Pay Range
$28.00/hr - $34.00/hr
Key Responsibilities
Install, configure, maintain, and monitor company PCs
Provide end user support for all local and web-based applications
Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
Decommission older computers, including DOD hard drive wipes and detailed tracking
Follow and document standard departmental procedures
Follow 5S guidelines to keep organized
Relationships
Reports directly to the IT Manager
On a day-to-day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR
External relationships include occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors
Measures of Performance
Response to User Requests/Issues and problems (Timeliness & rating)
Complete ongoing projects in a timely manner
Background and Skills
Proficiency with all Microsoft workstation operating systems
Knowledge of standard office applications, especially Office 365
Experienced with user profile migration (PC Refresh) on Windows PCs
3 – 5 years of experience in the field of Information Technology or related area
Microsoft and/or CompTIA certifications preferred
Knowledge of applications programming & database administration
Seniority Level Associate
Employment Type Contract
Job Function & Industries
Information Technology and Other
Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and Defense and Space Manufacturing
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Key Responsibilities
Install, configure, maintain, and monitor company PCs
Provide end user support for all local and web-based applications
Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
Decommission older computers, including DOD hard drive wipes and detailed tracking
Follow and document standard departmental procedures
Follow 5S guidelines to keep organized
Relationships
Reports directly to the IT Manager
On a day-to-day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR
External relationships include occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors
Measures of Performance
Response to User Requests/Issues and problems (Timeliness & rating)
Complete ongoing projects in a timely manner
Background and Skills
Proficiency with all Microsoft workstation operating systems
Knowledge of standard office applications, especially Office 365
Experienced with user profile migration (PC Refresh) on Windows PCs
3 – 5 years of experience in the field of Information Technology or related area
Microsoft and/or CompTIA certifications preferred
Knowledge of applications programming & database administration
Seniority Level Associate
Employment Type Contract
Job Function & Industries
Information Technology and Other
Aviation and Aerospace Component Manufacturing, Airlines and Aviation, and Defense and Space Manufacturing
#J-18808-Ljbffr