1199seiubenefits
Responsibilities
Provide administrative, project, and operational support to the Assistant Director and management team, including calendar coordination, document preparation, and meeting support
Support daily operations of a high-volume call center and reception area, including coordinating schedules, managing workflows, and assisting with front-line administrative needs as required
Prepare and maintain project documentation such as task lists, workflows, timelines, and deliverables related to call center operations, reception processes, and departmental initiatives
Collaborate with internal teams to develop clear communications and materials for both internal staff and external members, particularly related to enrollment, scheduling, and service processes
Assist with monitoring call center and reception workflows to identify bottlenecks, service gaps, and opportunities for improvement
Conduct research on internal policies, procedures, and documentation; summarize findings for leadership and assist in establishing standards and best practices
Collaborate with staff to organize, develop, and maintain comprehensive standard operating procedures (SOPs) and internal documentation for call center and reception functions
Track project milestones, document changes, and flag risks or issues related to service delivery, staffing, or communications
Assist in preparing reports and summaries related to service volume, response times, and operational outcomes for internal and external stakeholders
Perform additional administrative, project-based, and operational duties as assigned by management
Qualifications
Bachelor’s degree in communications, English or other relevant fields, or equivalent years of work experience required
Minimum four (4) years’ experience in administrative support, project coordination, operations, or customer service required, preferably in a high-volume call center or front-desk environment
Demonstrated ability to support fast-paced operations while managing multiple priorities and deadlines
Strong organizational and documentation skills, including experience creating workflows, SOPs, and tracking deliverables
Excellent written and verbal communication skills, with the ability to interact professionally with staff, members, and external stakeholders
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and comfort using databases or CRM systems (Salesforce or similar preferred)
Attention to detail and ability to manage sensitive information with discretion
Strong problem-solving skills and ability to adapt to changing operational needs
Ability to work collaboratively across teams and support both administrative and front-line operational functions
Ability to work flexible hours, including some evenings and weekends
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Provide administrative, project, and operational support to the Assistant Director and management team, including calendar coordination, document preparation, and meeting support
Support daily operations of a high-volume call center and reception area, including coordinating schedules, managing workflows, and assisting with front-line administrative needs as required
Prepare and maintain project documentation such as task lists, workflows, timelines, and deliverables related to call center operations, reception processes, and departmental initiatives
Collaborate with internal teams to develop clear communications and materials for both internal staff and external members, particularly related to enrollment, scheduling, and service processes
Assist with monitoring call center and reception workflows to identify bottlenecks, service gaps, and opportunities for improvement
Conduct research on internal policies, procedures, and documentation; summarize findings for leadership and assist in establishing standards and best practices
Collaborate with staff to organize, develop, and maintain comprehensive standard operating procedures (SOPs) and internal documentation for call center and reception functions
Track project milestones, document changes, and flag risks or issues related to service delivery, staffing, or communications
Assist in preparing reports and summaries related to service volume, response times, and operational outcomes for internal and external stakeholders
Perform additional administrative, project-based, and operational duties as assigned by management
Qualifications
Bachelor’s degree in communications, English or other relevant fields, or equivalent years of work experience required
Minimum four (4) years’ experience in administrative support, project coordination, operations, or customer service required, preferably in a high-volume call center or front-desk environment
Demonstrated ability to support fast-paced operations while managing multiple priorities and deadlines
Strong organizational and documentation skills, including experience creating workflows, SOPs, and tracking deliverables
Excellent written and verbal communication skills, with the ability to interact professionally with staff, members, and external stakeholders
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and comfort using databases or CRM systems (Salesforce or similar preferred)
Attention to detail and ability to manage sensitive information with discretion
Strong problem-solving skills and ability to adapt to changing operational needs
Ability to work collaboratively across teams and support both administrative and front-line operational functions
Ability to work flexible hours, including some evenings and weekends
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