Humana
Employer Industry: Healthcare Insurance Services
Why consider this opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in work hours
Comprehensive benefits package including medical, dental, vision, and a 401(k) retirement savings plan
Supportive and collaborative work environment focused on employee well-being
Training and professional development provided from day one
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes on inquiries, comments, complaints, and transactions, taking appropriate action
Escalate unresolved and pending customer inquiries to the appropriate channels
Interpret area or department policies to make informed decisions on assignments
Prioritize workload and manage tasks with minimal supervision
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery and overpayment situations
Familiarity with Mentor software
Experience with CRM systems
Equal Opportunity Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility in work hours
Comprehensive benefits package including medical, dental, vision, and a 401(k) retirement savings plan
Supportive and collaborative work environment focused on employee well-being
Training and professional development provided from day one
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes on inquiries, comments, complaints, and transactions, taking appropriate action
Escalate unresolved and pending customer inquiries to the appropriate channels
Interpret area or department policies to make informed decisions on assignments
Prioritize workload and manage tasks with minimal supervision
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to work across multiple software systems
Ability to maintain confidentiality while working remotely
Preferred Qualifications
Bachelor's Degree
Prior claims processing experience
Experience in financial recovery and overpayment situations
Familiarity with Mentor software
Experience with CRM systems
Equal Opportunity Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr