Humana
Employer Industry: Healthcare Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely, offering flexibility and a better work-life balance
Comprehensive benefits package including medical, dental, vision, and a 401(k) retirement savings plan
Commitment to associate engagement and well-being, with professional development and continuing education opportunities
Supportive work environment that encourages personal wellness and smart healthcare decisions
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, and interactions, and take appropriate action
Escalate unresolved customer inquiries and pending issues as necessary
Interpret department policies and methods for completing assignments, making decisions within established parameters
Maintain confidentiality while working remotely and manage multiple priorities
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office Suite (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to resolve issues independently with minimal supervision How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment resolution
Familiarity with Mentor software or similar systems
Experience in PrePay or Post Pay claims processing
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely, offering flexibility and a better work-life balance
Comprehensive benefits package including medical, dental, vision, and a 401(k) retirement savings plan
Commitment to associate engagement and well-being, with professional development and continuing education opportunities
Supportive work environment that encourages personal wellness and smart healthcare decisions
What to Expect (Job Responsibilities)
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, and interactions, and take appropriate action
Escalate unresolved customer inquiries and pending issues as necessary
Interpret department policies and methods for completing assignments, making decisions within established parameters
Maintain confidentiality while working remotely and manage multiple priorities
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office Suite (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to navigate multiple software systems
Ability to resolve issues independently with minimal supervision How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment resolution
Familiarity with Mentor software or similar systems
Experience in PrePay or Post Pay claims processing
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr