Vendor & Workforce Lead, 24/7 Utility Contact Center

A leading utility company is seeking a Manager of Vendor & Workforce Management for its Utility Contact Center in Londonderry, New Hampshire. This mid-senior level position involves optimizing internal and outsourced contact center operations, establishing performance scorecards, and managing vendor relationships. Candidates should have 5+ years experience, a relevant bachelor’s degree, and strong skills in Excel and Power BI. The role emphasizes a collaborative environment, continuous improvement, and employee development. Full-time employment with generous benefits is offered. #J-18808-Ljbffr