Vendor & Workforce Lead, Utility Contact Center

A leading utility company in Arizona is seeking a Manager for Vendor & Workforce Management in its Utility Contact Center. This role focuses on optimizing contact center operations and ensuring vendor compliance with performance standards. Candidates should have a degree in Business or Operations, alongside 5+ years of experience in a relevant field. The position demands strong analytical and communication skills, with proficiency in tools like Excel and Power BI. Join a collaborative team committed to excellence in service delivery. #J-18808-Ljbffr