Implement4
Tucson, United States | Posted on 09/24/2025
Job Title:
Contents Manager – Restoration Industry
Location:
Tucson, AZ
Represented By:
Implement4
Job Summary:
Our client, a leading restoration company in Tucson, AZ, is seeking a compassionate and driven
Contents Manager
to establish and lead a new contents cleaning and storage department. This role will be responsible for building the department from the ground up, transitioning existing subcontracted work in-house. The ideal candidate will combine strong organizational and leadership skills with empathy and the ability to guide homeowners through challenging situations after fire and water losses.
Key Responsibilities:
Department Development:
Establish and oversee all aspects of the new contents cleaning and storage department, including policies, processes, staffing, and equipment needs.
Team Leadership:
Recruit, train, and manage a contents team, ensuring adherence to safety, compliance, and quality standards.
Customer Care:
Provide empathetic, clear communication to homeowners experiencing stressful losses. Explain processes, timelines, and outcomes while ensuring they feel supported throughout the restoration.
Project Management:
Coordinate the packing, cleaning, storage, and return of homeowner contents in a timely and organized manner.
Vendor & Partner Coordination:
Oversee relationships with external vendors as the company transitions away from subcontracting.
Quality Assurance:
Implement systems for tracking, documenting, and ensuring the integrity and condition of all stored contents.
Collaboration:
Work closely with mitigation and reconstruction teams to align processes and deliver seamless service to clients.
Continuous Improvement:
Identify opportunities for efficiency, training, and customer satisfaction enhancements.
About the Opportunity:
This is a unique chance to build a department from the ground up and directly impact the company’s service offering. You will play a critical role in shaping both the operational success and the client experience, ensuring homeowners in the Tucson community receive the highest level of care during difficult times.
How to Apply:
Interested candidates are encouraged to apply by submitting their resume and cover letter to Implement4. Please highlight your leadership experience, restoration background, and approach to customer care in challenging situations.
Requirements
Qualifications:
Previous experience in the restoration industry or a closely related field preferred.
Strong organizational and project management skills.
Excellent interpersonal and communication skills with a high degree of empathy.
Ability to guide clients through difficult emotional circumstances with professionalism and compassion.
Experience leading teams and managing departmental operations.
Proficiency in restoration software platforms and Microsoft Office Suite.
Valid driver’s license and reliable transportation.
Salary range:
$75,000 – $85,000
, commensurate with experience and market standards in the Tucson, AZ area. With Bonus
401(k) with company match
.
Paid time off, holidays, and opportunities for ongoing professional development.
#J-18808-Ljbffr
Contents Manager – Restoration Industry
Location:
Tucson, AZ
Represented By:
Implement4
Job Summary:
Our client, a leading restoration company in Tucson, AZ, is seeking a compassionate and driven
Contents Manager
to establish and lead a new contents cleaning and storage department. This role will be responsible for building the department from the ground up, transitioning existing subcontracted work in-house. The ideal candidate will combine strong organizational and leadership skills with empathy and the ability to guide homeowners through challenging situations after fire and water losses.
Key Responsibilities:
Department Development:
Establish and oversee all aspects of the new contents cleaning and storage department, including policies, processes, staffing, and equipment needs.
Team Leadership:
Recruit, train, and manage a contents team, ensuring adherence to safety, compliance, and quality standards.
Customer Care:
Provide empathetic, clear communication to homeowners experiencing stressful losses. Explain processes, timelines, and outcomes while ensuring they feel supported throughout the restoration.
Project Management:
Coordinate the packing, cleaning, storage, and return of homeowner contents in a timely and organized manner.
Vendor & Partner Coordination:
Oversee relationships with external vendors as the company transitions away from subcontracting.
Quality Assurance:
Implement systems for tracking, documenting, and ensuring the integrity and condition of all stored contents.
Collaboration:
Work closely with mitigation and reconstruction teams to align processes and deliver seamless service to clients.
Continuous Improvement:
Identify opportunities for efficiency, training, and customer satisfaction enhancements.
About the Opportunity:
This is a unique chance to build a department from the ground up and directly impact the company’s service offering. You will play a critical role in shaping both the operational success and the client experience, ensuring homeowners in the Tucson community receive the highest level of care during difficult times.
How to Apply:
Interested candidates are encouraged to apply by submitting their resume and cover letter to Implement4. Please highlight your leadership experience, restoration background, and approach to customer care in challenging situations.
Requirements
Qualifications:
Previous experience in the restoration industry or a closely related field preferred.
Strong organizational and project management skills.
Excellent interpersonal and communication skills with a high degree of empathy.
Ability to guide clients through difficult emotional circumstances with professionalism and compassion.
Experience leading teams and managing departmental operations.
Proficiency in restoration software platforms and Microsoft Office Suite.
Valid driver’s license and reliable transportation.
Salary range:
$75,000 – $85,000
, commensurate with experience and market standards in the Tucson, AZ area. With Bonus
401(k) with company match
.
Paid time off, holidays, and opportunities for ongoing professional development.
#J-18808-Ljbffr