Joe Johnson Equipment USA
Parts & Service Support Representative – Rochester Region
Joe Johnson Equipment USA, Rochester, New York, United States
Parts & Service Support Representative – Rochester Region
The Parts and Service Support Representative (PSSR) is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers, prospecting new customers and developing strong relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers. This position reports into the Regional Director.
Deadline to Apply: Thursday, January 15, 2026
How-to Apply: Please complete the internal application form and submit to HRSupport@jjei.com along with an updated resume. Branch: Rochester, New York
Compensation Range:
$70,000.00-$100,000.00 (base salary and quarterly bonus)
Responsibilities:
Service existing accounts and ensure effective and continuous customer communication/interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Organize parts delivery (and deliver when required)
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Establish a visit plan and schedule weekly
Conduct regular visits to customers’ job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Conduct daily/weekly prospecting parts calls
Log all calls and communications with customers to allow for seamless customer support
Develop and present parts packages to customers
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned
QUALIFICATIONS & EXPERIENCE: Education/Certification:
Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience:
3+ years’ experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment work environment is preferred
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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Compensation Range:
$70,000.00-$100,000.00 (base salary and quarterly bonus)
Responsibilities:
Service existing accounts and ensure effective and continuous customer communication/interaction
Prospect and assess territory for potential new customers
Promote and sell represented product lines throughout the territory
Prepare quotations for customers, follow up on sales and process orders
Organize parts delivery (and deliver when required)
Support credit control by tracking and collecting customer receivables
Acquire and update customer information to ensure up to date customer database
Establish a visit plan and schedule weekly
Conduct regular visits to customers’ job site/field to inspect machines/fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Promote promotional products and campaigns
Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
Produce territory analysis reports on applicable market
Conduct daily/weekly prospecting parts calls
Log all calls and communications with customers to allow for seamless customer support
Develop and present parts packages to customers
Proactively seek opportunities for new sales growth
Increase year over year part sales growth, parts gross margin and diversification in product and customer base
Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
Complete additional tasks as assigned
QUALIFICATIONS & EXPERIENCE: Education/Certification:
Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience:
3+ years’ experience in a Customer Service Representative role or a related position
Experience using MS Office Suite, with a focus on Microsoft Word and Excel
Experience using a Customer Relationship Management (CRM) software
Experience analyzing current sales and forecasting future sales
Experience developing sales strategies
Previous exposure to a heavy equipment work environment is preferred
If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
#J-18808-Ljbffr