Oregon Health Authority
988 & BH Crisis System Compliance Specialist 3
Oregon Health Authority, Salem, Oregon, us, 97308
988 & BH Crisis System Compliance Specialist 3
Join to apply for the
988 & BH Crisis System Compliance Specialist 3
role at
Oregon Health Authority
Job Description The 988 BHCS unit is responsible for the implementation and oversight of the 988 Suicide & Crisis Lifeline in Oregon, as well as the development and oversight of Mobile Crisis Intervention Services (MCIS), Mobile Response and Stabilization Services (MRSS), and Crisis Stabilization Centers (CSCs). In this position, you will develop, manage, and monitor feedback and compliance programs, provide compliance‑oriented strategy, development, guidance and planning for 988 and associated services, develop trainings, and collaborate with compliance specialists to ensure external compliance.
Responsibilities
Develop, manage, and monitor feedback and compliance programs.
Provide compliance‑oriented strategy, development, guidance, and planning for 988, mobile crisis intervention services, mobile response and stabilization services, and crisis stabilization center policies, procedures and program priorities.
Develop trainings for team members and review and advise on additional service level trainings and compliance to rules and contracts.
Provide advice, technical assistance, and collaborative support for the improvement of program efficiency.
Collaborate with Compliance Specialists from the Licensing and Certification Unit, Community Mental Health Programs, 988 centers, and other service providers.
Form processes, develop corrective action plans, investigate complaints, provide feedback, and craft formal responses.
Minimum Qualifications
Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program)
College‑level coursework may substitute for experience based on 45‑quarter units per year, up to a maximum of three years.
Desired Attributes
Experience with crisis systems and programs, preferably at the federal level and specifically in relation to Oregon.
Demonstrated ability to establish and maintain effective working relationships with experience explaining, verbally and in writing, complex technical and legal material in understandable language to people of diverse education, language, and cultural backgrounds.
Demonstrated ability to easily establish rapport with others to interview them and obtain information and facts.
Skilled and experienced in calming challenging interpersonal situations through trauma‑informed approaches, demonstrating empathy and tact to ease the distress of frustrated or upset individuals.
Experience analyzing conflicting complaints, concerns, or data and reaching logical conclusions, including utilizing computer software to compile, analyze and report information; and finding and identifying essential information from written material.
Experience compiling and summarizing findings, and recommending reasonable actions based on the findings, with experience utilizing enforcement methods and the creation of corrective action plans.
Application Guidance Submission Requirements - At the time of application, ensure your work history is up to date and attach a current copy of your
resume
and answer all
supplemental questions .
External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.
Benefits Of Joining Our Team
Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out‑of‑pocket cost.
Optional life insurance, short‑term disability, long‑term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
Possible eligibility for the Public Service Loan Forgiveness Program.
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Training opportunities that will help grow your career with the State of Oregon.
Equal Employment Opportunity Statement The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.
OHA is an anti‑racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.
#J-18808-Ljbffr
988 & BH Crisis System Compliance Specialist 3
role at
Oregon Health Authority
Job Description The 988 BHCS unit is responsible for the implementation and oversight of the 988 Suicide & Crisis Lifeline in Oregon, as well as the development and oversight of Mobile Crisis Intervention Services (MCIS), Mobile Response and Stabilization Services (MRSS), and Crisis Stabilization Centers (CSCs). In this position, you will develop, manage, and monitor feedback and compliance programs, provide compliance‑oriented strategy, development, guidance and planning for 988 and associated services, develop trainings, and collaborate with compliance specialists to ensure external compliance.
Responsibilities
Develop, manage, and monitor feedback and compliance programs.
Provide compliance‑oriented strategy, development, guidance, and planning for 988, mobile crisis intervention services, mobile response and stabilization services, and crisis stabilization center policies, procedures and program priorities.
Develop trainings for team members and review and advise on additional service level trainings and compliance to rules and contracts.
Provide advice, technical assistance, and collaborative support for the improvement of program efficiency.
Collaborate with Compliance Specialists from the Licensing and Certification Unit, Community Mental Health Programs, 988 centers, and other service providers.
Form processes, develop corrective action plans, investigate complaints, provide feedback, and craft formal responses.
Minimum Qualifications
Five years’ experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance or eligibility with program guidelines and regulations.
Three of the five years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program)
College‑level coursework may substitute for experience based on 45‑quarter units per year, up to a maximum of three years.
Desired Attributes
Experience with crisis systems and programs, preferably at the federal level and specifically in relation to Oregon.
Demonstrated ability to establish and maintain effective working relationships with experience explaining, verbally and in writing, complex technical and legal material in understandable language to people of diverse education, language, and cultural backgrounds.
Demonstrated ability to easily establish rapport with others to interview them and obtain information and facts.
Skilled and experienced in calming challenging interpersonal situations through trauma‑informed approaches, demonstrating empathy and tact to ease the distress of frustrated or upset individuals.
Experience analyzing conflicting complaints, concerns, or data and reaching logical conclusions, including utilizing computer software to compile, analyze and report information; and finding and identifying essential information from written material.
Experience compiling and summarizing findings, and recommending reasonable actions based on the findings, with experience utilizing enforcement methods and the creation of corrective action plans.
Application Guidance Submission Requirements - At the time of application, ensure your work history is up to date and attach a current copy of your
resume
and answer all
supplemental questions .
External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.
Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.
Benefits Of Joining Our Team
Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out‑of‑pocket cost.
Optional life insurance, short‑term disability, long‑term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.
Possible eligibility for the Public Service Loan Forgiveness Program.
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Training opportunities that will help grow your career with the State of Oregon.
Equal Employment Opportunity Statement The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.
OHA is an anti‑racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.
#J-18808-Ljbffr