Frank Productions
Job Summary
Frank Productions, LLC is looking for Coat Check staff to join our team part‑time in Madison, WI. Positions are open at The Sylvee with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.
Responsibilities
Maintain a safe, secure, and welcoming environment for staff and patrons.
Assist customers with their checked items.
Ensure the safety of checked items.
Sell house merch when assigned.
Accurately accept customer payment while adhering to company procedures and policies.
Maintain a clean and organized workspace.
Efficiently and accurately answer customer questions.
Follow company protocol for the relevant building as communicated by venue management.
Perform all other duties as assigned.
Qualifications
Applicable customer service skills working with a diverse set of customers.
Ability to work independently and solve problems using sound decision‑making skills.
Possess leadership qualities based on teamwork.
Effective communication in a team environment including in‑person collaboration, group e‑mails, and instant messaging.
Handle difficult situations and sensitive information with care and professionalism.
Professional and friendly demeanor.
Excellent organizational skills and attention to detail.
Committed to learning and fostering an environment of diversity, equity, and inclusion.
Background check required.
Physical Demands and Work Environment
Perform duties while standing and walking, including ascending and descending stairs.
Utilize hands and fingers to operate computers and equipment. Lift up to 20 pounds.
Crouch, kneel, bend, and reach frequently.
Regularly exposed to large crowds and high volumes of noise.
Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights.
Requires extended work hours.
Company Description Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.
Equal Opportunity Statement Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy‑related conditions, the use or nonuse of lawful products off the employer’s premises during non‑work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
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Responsibilities
Maintain a safe, secure, and welcoming environment for staff and patrons.
Assist customers with their checked items.
Ensure the safety of checked items.
Sell house merch when assigned.
Accurately accept customer payment while adhering to company procedures and policies.
Maintain a clean and organized workspace.
Efficiently and accurately answer customer questions.
Follow company protocol for the relevant building as communicated by venue management.
Perform all other duties as assigned.
Qualifications
Applicable customer service skills working with a diverse set of customers.
Ability to work independently and solve problems using sound decision‑making skills.
Possess leadership qualities based on teamwork.
Effective communication in a team environment including in‑person collaboration, group e‑mails, and instant messaging.
Handle difficult situations and sensitive information with care and professionalism.
Professional and friendly demeanor.
Excellent organizational skills and attention to detail.
Committed to learning and fostering an environment of diversity, equity, and inclusion.
Background check required.
Physical Demands and Work Environment
Perform duties while standing and walking, including ascending and descending stairs.
Utilize hands and fingers to operate computers and equipment. Lift up to 20 pounds.
Crouch, kneel, bend, and reach frequently.
Regularly exposed to large crowds and high volumes of noise.
Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights.
Requires extended work hours.
Company Description Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.
Equal Opportunity Statement Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy‑related conditions, the use or nonuse of lawful products off the employer’s premises during non‑work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
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