Humana
Employer Industry
Healthcare Insurance Why consider this job opportunity
Salary up to $52,300 per year Competitive benefits including medical, dental, and vision coverage, 401(k) retirement savings plan, and paid time off Opportunity for career advancement within a Fortune 100 company Work remotely with the flexibility to manage home-office requirements Supportive company culture that values associate engagement and well-being What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution Record details of interactions and take appropriate action based on inquiries or complaints Escalate unresolved customer inquiries as necessary Interpret policies and procedures to complete assignments with some latitude for discretion Maintain confidentiality and adhere to quality standards while working remotely What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years Previous healthcare-related experience or education Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams) Strong technical skills to navigate multiple software systems Demonstrated time management and prioritization skills How to Stand Out (Preferred Qualifications)
Bachelor's degree Prior claims processing experience Experience with financial recovery and overpayment resolution Familiarity with Mentor software Experience with CRM systems
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Healthcare Insurance Why consider this job opportunity
Salary up to $52,300 per year Competitive benefits including medical, dental, and vision coverage, 401(k) retirement savings plan, and paid time off Opportunity for career advancement within a Fortune 100 company Work remotely with the flexibility to manage home-office requirements Supportive company culture that values associate engagement and well-being What to Expect (Job Responsibilities)
Manage inbound calls to address customer inquiries, including complex financial recovery and issue resolution Record details of interactions and take appropriate action based on inquiries or complaints Escalate unresolved customer inquiries as necessary Interpret policies and procedures to complete assignments with some latitude for discretion Maintain confidentiality and adhere to quality standards while working remotely What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years Previous healthcare-related experience or education Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams) Strong technical skills to navigate multiple software systems Demonstrated time management and prioritization skills How to Stand Out (Preferred Qualifications)
Bachelor's degree Prior claims processing experience Experience with financial recovery and overpayment resolution Familiarity with Mentor software Experience with CRM systems
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