Humana
Employer Industry: Health Insurance Services
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Structured training program with a strong emphasis on professional development
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of customer inquiries, transactions, and actions taken
Escalate unresolved customer inquiries to appropriate departments
Interpret department policies to effectively complete assignments with some discretion
Maintain confidentiality while working remotely and manage multiple priorities
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to work independently with minimal supervision and manage time effectively
Preferred Qualifications
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment processes
Familiarity with Mentor software
Experience with CRM systems
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Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with flexibility
Comprehensive benefits including medical, dental, vision, and 401(k) retirement savings plan
Supportive and collaborative work environment focused on associate engagement and well-being
Structured training program with a strong emphasis on professional development
Job Responsibilities
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of customer inquiries, transactions, and actions taken
Escalate unresolved customer inquiries to appropriate departments
Interpret department policies to effectively complete assignments with some discretion
Maintain confidentiality while working remotely and manage multiple priorities
Qualifications
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Ability to work independently with minimal supervision and manage time effectively
Preferred Qualifications
Bachelor's degree
Prior claims processing experience
Experience with financial recovery and overpayment processes
Familiarity with Mentor software
Experience with CRM systems
#J-18808-Ljbffr