CEA CAPA Education Abroad
Partner Success Manager
Location:
Scottsdale, AZ
Base Pay Range:
$60,000 - $65,000 per year
Responsibilities
Build strong, trust‑based relationships with assigned partners to support satisfaction, retention, renewals, and overall account health.
Guide partners in using our programs and services to improve outcomes, increase adoption, and reach their institutional goals.
Represent partner needs internally and advocate for enhancements that strengthen the partner experience and inform product, service, and process improvements.
Collaborate closely with Institutional Relations, Student Advising, Academics, Finance, Marketing, Health & Safety, and other internal teams to deliver a coordinated partner experience.
Track partner performance, enrollment trends, adoption metrics, satisfaction scores, and tailored/cohort program outcomes. Share insights and recommendations with the account team.
Communicate and mediate Level I student incident reports in collaboration with Health & Safety Relations.
Maintain accurate records of partner engagement, advising notes, adoption metrics, and student outcomes in Salesforce or similar systems.
Manage the implementation of tailored and cohort programs, coordinating with internal teams to ensure accurate delivery, serving as the primary point of contact across the full program lifecycle.
Own and maintain opportunity records in Salesforce, ensuring program, housing, advising, and forecasting details remain current and accurate.
Lead the rollover process for repeat programs and coordinate with Custom Program Development on contracts and agreements.
Oversee partner‑facing aspects of the visa support process, including events, while collaborating with Enrollment Operations on student support.
Attend partner fairs and campus events when possible, especially for large cohort programs or key recruitment periods.
Participate in occasional campus visits to support partner onboarding, introduce tailored/cohort programming, or strengthen the relationship during important recruitment moments.
KPI & Success Measures
Net Revenue Retention
Time to Value
Customer satisfaction and retention
Cohort/tailored program renewal and retention
Accuracy and timeliness of opportunity management
Partner engagement and adoption indicators
Qualifications
3+ years of experience in customer success, account management, or partner relations.
Demonstrated ability to drive customer satisfaction, retention, and adoption outcomes.
Strong proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent communication skills with the ability to represent the voice of the customer internally.
Commitment to inclusivity and multicultural engagement.
Bonus Qualifications
Experience in international education or higher education administration.
Background in studying, living, or working abroad.
Proficiency with Salesforce or other CRM systems.
Bachelor’s degree or higher.
Core Competencies
Exceptional organizational and time management skills.
Strong interpersonal and relationship‑building abilities.
Analytical mindset with comfort using data to inform decisions.
Ability to influence across teams and build consensus.
Self‑starter with confidence working remotely in a fast‑paced environment.
Who We Are CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission‑driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA
Wellness & Snacks (In‑Office): Fresh Fruit Wednesdays, coffee bar, wellness room, ergonomic workspaces.
Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
Fun & Community: We encourage team connection and celebration, from office events to informal get‑togethers and virtual hangouts—exact activities vary by team.
EEO Statement We are an Equal Opportunity Employer. We encourage applicants from diverse backgrounds and experiences.
#J-18808-Ljbffr
Scottsdale, AZ
Base Pay Range:
$60,000 - $65,000 per year
Responsibilities
Build strong, trust‑based relationships with assigned partners to support satisfaction, retention, renewals, and overall account health.
Guide partners in using our programs and services to improve outcomes, increase adoption, and reach their institutional goals.
Represent partner needs internally and advocate for enhancements that strengthen the partner experience and inform product, service, and process improvements.
Collaborate closely with Institutional Relations, Student Advising, Academics, Finance, Marketing, Health & Safety, and other internal teams to deliver a coordinated partner experience.
Track partner performance, enrollment trends, adoption metrics, satisfaction scores, and tailored/cohort program outcomes. Share insights and recommendations with the account team.
Communicate and mediate Level I student incident reports in collaboration with Health & Safety Relations.
Maintain accurate records of partner engagement, advising notes, adoption metrics, and student outcomes in Salesforce or similar systems.
Manage the implementation of tailored and cohort programs, coordinating with internal teams to ensure accurate delivery, serving as the primary point of contact across the full program lifecycle.
Own and maintain opportunity records in Salesforce, ensuring program, housing, advising, and forecasting details remain current and accurate.
Lead the rollover process for repeat programs and coordinate with Custom Program Development on contracts and agreements.
Oversee partner‑facing aspects of the visa support process, including events, while collaborating with Enrollment Operations on student support.
Attend partner fairs and campus events when possible, especially for large cohort programs or key recruitment periods.
Participate in occasional campus visits to support partner onboarding, introduce tailored/cohort programming, or strengthen the relationship during important recruitment moments.
KPI & Success Measures
Net Revenue Retention
Time to Value
Customer satisfaction and retention
Cohort/tailored program renewal and retention
Accuracy and timeliness of opportunity management
Partner engagement and adoption indicators
Qualifications
3+ years of experience in customer success, account management, or partner relations.
Demonstrated ability to drive customer satisfaction, retention, and adoption outcomes.
Strong proficiency in Microsoft Office (Word, Excel, Outlook).
Excellent communication skills with the ability to represent the voice of the customer internally.
Commitment to inclusivity and multicultural engagement.
Bonus Qualifications
Experience in international education or higher education administration.
Background in studying, living, or working abroad.
Proficiency with Salesforce or other CRM systems.
Bachelor’s degree or higher.
Core Competencies
Exceptional organizational and time management skills.
Strong interpersonal and relationship‑building abilities.
Analytical mindset with comfort using data to inform decisions.
Ability to influence across teams and build consensus.
Self‑starter with confidence working remotely in a fast‑paced environment.
Who We Are CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission‑driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Why You’ll Love CEA CAPA
Wellness & Snacks (In‑Office): Fresh Fruit Wednesdays, coffee bar, wellness room, ergonomic workspaces.
Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
Fun & Community: We encourage team connection and celebration, from office events to informal get‑togethers and virtual hangouts—exact activities vary by team.
EEO Statement We are an Equal Opportunity Employer. We encourage applicants from diverse backgrounds and experiences.
#J-18808-Ljbffr