TEKsystems
Job Description
The primary function of all our client's IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of the company's IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including commercial, cloud based and proprietary software and platforms, server configuration, protocol, platform, PC, AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.
Experience 3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.
Specialized Skills
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
Core Skills
Help desk support
Help desk
Troubleshooting
Active Directory
O365
Remote support
Customer service
Technical support
Office 365
Service desk
Ticketing system
Phone support
Servicenow
Application support
PowerShell
Additional Skills & Qualifications This is a contract-to-hire and is onsite turning more to hybrid after conversion to perm. Experience Level: Intermediate Level.
Job Type & Location Contract to Hire position, based out of Birmingham, AL.
Pay & Benefits Pay range: $22.00 - $25.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Birmingham, AL. Application Deadline: This position is anticipated to close on Jan 21, 2026.
About TEKsystems TEKsystems partners in transformation and helps clients activate ideas and solutions to take advantage of a new world of opportunity. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at TEKsystems by 2x.
Sign in to set job alerts for “Help Desk Support Specialist” roles. IT Helpdesk/Systems Support with Hardware We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Experience 3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have working knowledge of Windows and related O365 platform software, an understanding of standard network architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.
Specialized Skills
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
Core Skills
Help desk support
Help desk
Troubleshooting
Active Directory
O365
Remote support
Customer service
Technical support
Office 365
Service desk
Ticketing system
Phone support
Servicenow
Application support
PowerShell
Additional Skills & Qualifications This is a contract-to-hire and is onsite turning more to hybrid after conversion to perm. Experience Level: Intermediate Level.
Job Type & Location Contract to Hire position, based out of Birmingham, AL.
Pay & Benefits Pay range: $22.00 - $25.00/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a fully onsite position in Birmingham, AL. Application Deadline: This position is anticipated to close on Jan 21, 2026.
About TEKsystems TEKsystems partners in transformation and helps clients activate ideas and solutions to take advantage of a new world of opportunity. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
IT Services and IT Consulting
Referrals increase your chances of interviewing at TEKsystems by 2x.
Sign in to set job alerts for “Help Desk Support Specialist” roles. IT Helpdesk/Systems Support with Hardware We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr