AP Recruiters & Associates
IT Help Desk Technician Level III - Faith-Based Nonprofit at AP Recruiters & Ass
AP Recruiters & Associates, Pompano Beach, Florida, us, 33072
IT Help Desk Technician Level III - Faith-Based Nonprofit
Location:
Pompano Beach, FL (On-site)
Type:
6-Month Contract (temp to hire)
Compensation:
Up to $26.4/hour DOE
Overview of the Role Join a faith-based international nonprofit dedicated to serving the poorest of the poor. As an IT Help Desk Technician Level III, you'll provide advanced technical support to remote and on-site staff, ensuring seamless technology operations for a mission-driven organization. This role combines technical expertise with faith leadership, including facilitating daily devotionals via Zoom.
Key Responsibilities
Investigate, diagnose, and resolve Tier 2 and Tier 3 hardware, software, and networking issues for on-site and remote users
Configure and deploy IT resources including desktops, laptops, printers, plotters, and mobile devices
Assist with installation of business-line software and related services
Manage Windows Server (2016/2019) and desktop operating systems (Windows 10/11)
Work with Microsoft Active Directory, Microsoft Entra ID, and Microsoft 365 administration
Monitor and respond to requests through IT helpdesk ticketing system
Facilitate daily devotionals via Zoom room
Create step-by-step training materials with screenshots for staff
Engineer and implement system solutions using appropriate technologies
Maintain and enforce departmental policies and procedures
Required Skills & Qualifications Required Education & Experience:
Bachelor's degree in Information Technology, Computer Science, or equivalent; OR
Associate degree in Computer Science with 7 years IT help desk experience; OR
Associate degree in Information Technology with 5 years' experience
Minimum 5 years IT Help Desk experience
Certifications: CompTIA A+, Network+, Security+ required; Microsoft Certifications preferred
Required Technical Skills:
Strong knowledge of Windows operating systems (Server 2016/2019, Desktop 10/11)
Thorough understanding of network fundamentals, Active Directory, DHCP, DNS
Working knowledge of Microsoft 365 administration
Experience with Microsoft Entra ID (formerly Azure AD)
Knowledge of anti-virus, malware, and email security technologies
Hardware/software troubleshooting in secure environments
Ticketing system experience and documentation skills
Preferred Skills:
Cisco certifications
SharePoint and SQL knowledge
Fortinet Router experience
Zoom communications expertise
Spanish language skills highly desirable
Faith-Based Requirements:
Must be a consistent witness for Jesus Christ
Maintain a courteous, Christ-like attitude in all interactions
Ability to lead daily devotionals via Zoom
Agreement with organization's Christian beliefs and mission
Essential Attributes:
Excellent time management and task-oriented approach
Detail-oriented with strong multi-tasking abilities
Strong verbal, written, and interpersonal communication skills in English
Ability to work independently and collaboratively
Physical ability to lift/move up to 30 pounds occasionally
Why Join AP Recruiters & Associates?
Competitive Compensation:
Up to $26/hour based on experience and qualifications
Mission-Driven Work:
Support an organization making a global impact on poverty relief
Professional Growth:
Gain experience in enterprise-level IT support for international operations
Faith Integration:
Combine your technical skills with spiritual leadership opportunities
Diverse Technology Environment:
Work with modern Microsoft cloud technologies and hybrid infrastructure
About Our Client Our client is an ecumenical Christian nonprofit organization dedicated to serving the poorest of the poor internationally by empowering existing churches and church-based ministries. They operate cost-effectively to help those in need while advancing the Gospel of Jesus Christ. The organization has earned Candid's Platinum Seal of Transparency and is recognized for delivering food, shelter, and hope to vulnerable communities worldwide.
How to Apply Ready to use your IT expertise for a greater purpose? Submit your resume today!
AP Recruiters is an equal opportunity employer. This position is with a faith-based religious organization that hires based on religious beliefs pursuant to the Civil Rights Act of 1964, Section 702.
#J-18808-Ljbffr
Pompano Beach, FL (On-site)
Type:
6-Month Contract (temp to hire)
Compensation:
Up to $26.4/hour DOE
Overview of the Role Join a faith-based international nonprofit dedicated to serving the poorest of the poor. As an IT Help Desk Technician Level III, you'll provide advanced technical support to remote and on-site staff, ensuring seamless technology operations for a mission-driven organization. This role combines technical expertise with faith leadership, including facilitating daily devotionals via Zoom.
Key Responsibilities
Investigate, diagnose, and resolve Tier 2 and Tier 3 hardware, software, and networking issues for on-site and remote users
Configure and deploy IT resources including desktops, laptops, printers, plotters, and mobile devices
Assist with installation of business-line software and related services
Manage Windows Server (2016/2019) and desktop operating systems (Windows 10/11)
Work with Microsoft Active Directory, Microsoft Entra ID, and Microsoft 365 administration
Monitor and respond to requests through IT helpdesk ticketing system
Facilitate daily devotionals via Zoom room
Create step-by-step training materials with screenshots for staff
Engineer and implement system solutions using appropriate technologies
Maintain and enforce departmental policies and procedures
Required Skills & Qualifications Required Education & Experience:
Bachelor's degree in Information Technology, Computer Science, or equivalent; OR
Associate degree in Computer Science with 7 years IT help desk experience; OR
Associate degree in Information Technology with 5 years' experience
Minimum 5 years IT Help Desk experience
Certifications: CompTIA A+, Network+, Security+ required; Microsoft Certifications preferred
Required Technical Skills:
Strong knowledge of Windows operating systems (Server 2016/2019, Desktop 10/11)
Thorough understanding of network fundamentals, Active Directory, DHCP, DNS
Working knowledge of Microsoft 365 administration
Experience with Microsoft Entra ID (formerly Azure AD)
Knowledge of anti-virus, malware, and email security technologies
Hardware/software troubleshooting in secure environments
Ticketing system experience and documentation skills
Preferred Skills:
Cisco certifications
SharePoint and SQL knowledge
Fortinet Router experience
Zoom communications expertise
Spanish language skills highly desirable
Faith-Based Requirements:
Must be a consistent witness for Jesus Christ
Maintain a courteous, Christ-like attitude in all interactions
Ability to lead daily devotionals via Zoom
Agreement with organization's Christian beliefs and mission
Essential Attributes:
Excellent time management and task-oriented approach
Detail-oriented with strong multi-tasking abilities
Strong verbal, written, and interpersonal communication skills in English
Ability to work independently and collaboratively
Physical ability to lift/move up to 30 pounds occasionally
Why Join AP Recruiters & Associates?
Competitive Compensation:
Up to $26/hour based on experience and qualifications
Mission-Driven Work:
Support an organization making a global impact on poverty relief
Professional Growth:
Gain experience in enterprise-level IT support for international operations
Faith Integration:
Combine your technical skills with spiritual leadership opportunities
Diverse Technology Environment:
Work with modern Microsoft cloud technologies and hybrid infrastructure
About Our Client Our client is an ecumenical Christian nonprofit organization dedicated to serving the poorest of the poor internationally by empowering existing churches and church-based ministries. They operate cost-effectively to help those in need while advancing the Gospel of Jesus Christ. The organization has earned Candid's Platinum Seal of Transparency and is recognized for delivering food, shelter, and hope to vulnerable communities worldwide.
How to Apply Ready to use your IT expertise for a greater purpose? Submit your resume today!
AP Recruiters is an equal opportunity employer. This position is with a faith-based religious organization that hires based on religious beliefs pursuant to the Civil Rights Act of 1964, Section 702.
#J-18808-Ljbffr