Call Center Representative

Job Description The Business Service Center (BSC) Service Representative provides exceptional customer support for Treasury Management products, including online banking (savings and checking accounts), lockbox, cash vault, remote deposit, wires, and ACH origination. This role handles 40 inbound calls daily helping with client and internal inquiries, resolves issues through research, educates users on system capabilities, and ensures compliance with all banking regulations.

Required Qualifications

1-3 years of customer service experience

Previous banking experience

Ability to receive 40-50 inbound calls a day

Nice to Have Skills & Experience

Deposit Operations or Cash Management

Bachelor's degree in related field

Familiarity with Treasury Management products

Seniority level Associate

Employment type Full-time

Job function Other

Industries: Staffing and Recruiting

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