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Caesars Entertainment

Cage Shift Supervisor

Caesars Entertainment, Chandler, Oklahoma, United States, 74834

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Performs banking activities for this property, including processing of checks, markers, etc; purchasing of currencies/coins as needed.

Supervises overall operation of Cashier Department personnel in the absence of the Cashier Shift Manager

Ensures excellent guest courtesy and satisfaction.

Resolves disputes with guests when applicable.

Establishes check-cashing limits.

Recommends procedure changes that ensure proper accountability for gaming guests.

Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.

Provides assistance to other departments where cashiering and credit experience may be applicable.

Evaluates and counsels as needed, direct reports and other employees in order to maintain and enhance operations of the Cashier Department.

Acts as a role model; always presenting oneself as a credit to Harrah's and encouraging others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Spends the majority of time interviewing, training, and selecting employees

Conducts Performance Reviews

Makes or recommends wage increases

Makes or recommends promotions

Provides for safety and security

Handles employees' complaints or grievances

Recommends disciplinary action or disciplines employees

Plans work

Supervises and monitors' work.

Monitors legal compliance with federal, state, and gaming laws

All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage".

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

Must be able to get along with co-workers and work as a team.

Ability to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

Must present a well-groomed, professional appearance.

Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.

Must be able to work a varied schedule including holidays, nights and weekends as needed.

Must be able to work a reasonable amount of overtime when required.

Perform other duties as assigned.

Responsibilities Must be able to maneuver in and around all count rooms.

Must be able to respond calmly in crisis and stressful situations, including employee conflicts.

Must be able to perform the job duties of hard count and soft count team members.

Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.

Must be able to grip objects and have good finger movement when counting and handling currency.

Must be able to differentiate denominations of chips and authenticity of currency.

Must be able to stand for extended periods.

Must be able to operate a computer, ten key adding machine, and money counter.

Must be able to bend, stoop, reach, kneel, twist as necessary.

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

Must be able to tolerate areas containing but not limited to secondhand smoke, high noise levels, bright lights and dust.

Qualifications Qualifications:

High school graduate or GED is required,

Experience in casino cashier/credit areas is required.

Minimum of two years experience as a Cage Cashier, with experience in all phases of the Cage operation required.

Prior experience in a supervisory capacity preferred.

Must have good math skills.

Proficiency with Microsoft Office

Must have proven self as a good communicator, mediator and decision-maker.

Excellent leadership and interpersonal skills.

Ability to work closely with co-workers within the cashier department as well as all other departments

Excellent organizational skills

Must have excellent guest and human relations skills. Must be able to get along with co-workers and work as a team.

Must present a well-groomed appearance.

DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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