First Commonwealth Bank
Equipment Finance Group Customer Experience Specialist
First Commonwealth Bank, Berwyn, Pennsylvania, United States, 19312
Equipment Finance Group Customer Experience Specialist
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Equipment Finance Group Customer Experience Specialist
role at
First Commonwealth Bank
Job Responsibilities
Ensures Service Level Agreements and individual metrics are met
Calculates and delivers contract payoff quotes
Assists customers with online portal enrollment and questions
Oversees the Customer Service and Insurance mailboxes with timely and professional responses
Handles sales and property tax disputes with third party providers
Handles insurance questions, incoming certificates and disputes with third party provider
If applicable, completes daily check log for incoming client payments
Processes client payments over the phone
Provides documentation upon request
Acknowledges and escalates customer complaints timely
Exercises “Know Your Customer” (KYC) validation process
Maintains and updates customer records
Strives to provide extraordinary client service by exercising the Perfect Customer Experience (PCE)
Takes ownership of customer problems and follows through until resolution is achieved
Other ad hoc projects as applicable
Bona Fide Occupational Qualifications
A Bachelor’s degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred
Solid attention to detail, effective problem solving and analytical skills, with ability to handle and prioritize multiple tasks required
Proficient with Microsoft Office products, solid verbal and written communication skills, and interpersonal relations.
May be eligible for Telecommuting
Seniority level Entry level
Employment type Full-time
Job function Other
Industry Banking
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Equipment Finance Group Customer Experience Specialist
role at
First Commonwealth Bank
Job Responsibilities
Ensures Service Level Agreements and individual metrics are met
Calculates and delivers contract payoff quotes
Assists customers with online portal enrollment and questions
Oversees the Customer Service and Insurance mailboxes with timely and professional responses
Handles sales and property tax disputes with third party providers
Handles insurance questions, incoming certificates and disputes with third party provider
If applicable, completes daily check log for incoming client payments
Processes client payments over the phone
Provides documentation upon request
Acknowledges and escalates customer complaints timely
Exercises “Know Your Customer” (KYC) validation process
Maintains and updates customer records
Strives to provide extraordinary client service by exercising the Perfect Customer Experience (PCE)
Takes ownership of customer problems and follows through until resolution is achieved
Other ad hoc projects as applicable
Bona Fide Occupational Qualifications
A Bachelor’s degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred
Solid attention to detail, effective problem solving and analytical skills, with ability to handle and prioritize multiple tasks required
Proficient with Microsoft Office products, solid verbal and written communication skills, and interpersonal relations.
May be eligible for Telecommuting
Seniority level Entry level
Employment type Full-time
Job function Other
Industry Banking
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