Veteran Benefits Guide
Administrative Assistant
Veteran Benefits Guide, Chula Vista, California, United States, 91911
Description
Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since its founding, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.
Who We’re Looking For We are seeking a proactive and professional Administrative Assistant to provide essential support to our dynamic organization. This role focuses on delivering efficient administrative services in a fast‑paced environment, with a primary emphasis on managing high‑volume incoming calls. The ideal candidate will have strong prioritization skills to plan and organize a diverse and fast‑paced workload.
Essential Functions
Graciously represents the Company’s vision as the first point of contact for clients and staff
Ensures that the front office area is properly staffed and maintained for clients, vendors, and visitors
Responsible for oversight of work and break areas for appearance, cleanliness, and supply inventory
Designs and crafts general correspondence, memos, spreadsheets, and other files as needed
Assists with publishing, reviewing, and maintaining the accuracy of the company‑wide Directory regularly
Professionally and efficiently routes incoming calls from the main reception line, taking messages as appropriate
Appropriately de‑escalates volatile client calls with satisfaction and resolution as the top priorities
Regularly monitors the Company email box and distributes and archives emails appropriately
Sorts and distributes mail, prints and mails documentation to clients, scans and distributes client STRs
Proofreads, processes, and packages claims and other client correspondence to mail to the VA
Handles confidential information appropriately and discreetly
Processes the administrative Services department’s finances, which includes onsite client payments, PO requests, and staff travel accommodations
Provides client services at the front desk, including client walk‑ins and coordinating onsite provider days
Assists with the organization of Company activities such as meetings, conferences, and department events
Supports the department Manager to resolve property management issues or complaints
Purchases office and medical supplies to support staff, onsite contractors, and providers
Completes any additional duties accurately as assigned by the direct supervisor in the requisite timeframe
Qualifications Or Competencies
Excellent time management, interpersonal, and communication skills
Superlative attention to detail
Excellent internal and external customer service
Proficient computer skills and typing 30+ WPM
Microsoft Office proficiency
Ability to work independently or in a team setting
Ability to interact with clients, staff, and business partners in a professional manner
Ability to maintain focus and professionalism in high‑pressure situations
Ability to effectively de‑escalate and quickly problem‑solve to find workable resolutions
Excellent soft skills and personal maturity, with an ability to partner with a growing team
Willingness to embrace change and quickly implement new directions given by management
Strong work ethic with emphasis on Veteran focus
Ability to demonstrate personal integrity and effectiveness
Metrics‑driven and goal‑focused
Position Type This is a full‑time, in‑office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. S must be approved by the Regional Operations Manager.
Required Education And Experience High school diploma or general education degree (GED)
Eeo Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
Salary Description $22.00 to $24.18
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Who We’re Looking For We are seeking a proactive and professional Administrative Assistant to provide essential support to our dynamic organization. This role focuses on delivering efficient administrative services in a fast‑paced environment, with a primary emphasis on managing high‑volume incoming calls. The ideal candidate will have strong prioritization skills to plan and organize a diverse and fast‑paced workload.
Essential Functions
Graciously represents the Company’s vision as the first point of contact for clients and staff
Ensures that the front office area is properly staffed and maintained for clients, vendors, and visitors
Responsible for oversight of work and break areas for appearance, cleanliness, and supply inventory
Designs and crafts general correspondence, memos, spreadsheets, and other files as needed
Assists with publishing, reviewing, and maintaining the accuracy of the company‑wide Directory regularly
Professionally and efficiently routes incoming calls from the main reception line, taking messages as appropriate
Appropriately de‑escalates volatile client calls with satisfaction and resolution as the top priorities
Regularly monitors the Company email box and distributes and archives emails appropriately
Sorts and distributes mail, prints and mails documentation to clients, scans and distributes client STRs
Proofreads, processes, and packages claims and other client correspondence to mail to the VA
Handles confidential information appropriately and discreetly
Processes the administrative Services department’s finances, which includes onsite client payments, PO requests, and staff travel accommodations
Provides client services at the front desk, including client walk‑ins and coordinating onsite provider days
Assists with the organization of Company activities such as meetings, conferences, and department events
Supports the department Manager to resolve property management issues or complaints
Purchases office and medical supplies to support staff, onsite contractors, and providers
Completes any additional duties accurately as assigned by the direct supervisor in the requisite timeframe
Qualifications Or Competencies
Excellent time management, interpersonal, and communication skills
Superlative attention to detail
Excellent internal and external customer service
Proficient computer skills and typing 30+ WPM
Microsoft Office proficiency
Ability to work independently or in a team setting
Ability to interact with clients, staff, and business partners in a professional manner
Ability to maintain focus and professionalism in high‑pressure situations
Ability to effectively de‑escalate and quickly problem‑solve to find workable resolutions
Excellent soft skills and personal maturity, with an ability to partner with a growing team
Willingness to embrace change and quickly implement new directions given by management
Strong work ethic with emphasis on Veteran focus
Ability to demonstrate personal integrity and effectiveness
Metrics‑driven and goal‑focused
Position Type This is a full‑time, in‑office position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. S must be approved by the Regional Operations Manager.
Required Education And Experience High school diploma or general education degree (GED)
Eeo Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender (including gender identity and gender expression) genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.
Salary Description $22.00 to $24.18
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