ROSS DRESS FOR LESS
Area Supervisor - Hendersonville, NC
ROSS DRESS FOR LESS, Hendersonville, North Carolina, us, 28793
Area Supervisor – Hendersonville, NC
ROSS DRESS FOR LESS
Base pay range: $14.00/hr – $17.00/hr
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control, electronic article surveillance, cash office security, armored carrier pick‑ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates and other leaders with respect.
Demonstrates courtesy, friendliness and professionalism at all times.
Recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with Company dress code.
Ensures all associates adhere to the Company dress code at all times.
Maintains clean, well‑maintained and merchandised store areas.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks and following up.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Maintains cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on sales floor when all merchandise is processed.
Ensures any back‑stock is secured and processed to Company policy.
Responsible for merchandising of department including the back stock.
Responsible for reduction of loss due to damage.
Ensures compliance with monthly presentation guidelines in assigned area.
Responsible for floor moves, signing and promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program.
Maintains a large customer service presence on the sales floor and enhances loss prevention awareness.
Demonstrates integrity and honesty in all interactions.
Safeguards confidential information, cash, credit card information and merchandise.
Ensures Public View Monitor system is maintained properly.
Conducts “Code 50” package inspections.
Executes all Company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision And Operations
Ensures Associates execute to Company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite customers.
Trains and coaches associates on cash registers, shortage control policies and other front end procedures.
Controls retail associate break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front end area.
Ensures go‑backs are expedited, properly scanned, security tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of fitting rooms.
Ensures all fitting room garment tags are audited and accounted for.
Ensures go‑back compliance throughout the day.
All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties As Assigned By Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy.
Responsible for front end control when needed, adhering to refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail associates
Stockroom leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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Base pay range: $14.00/hr – $17.00/hr
General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Essential Functions Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control, electronic article surveillance, cash office security, armored carrier pick‑ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested.
Customer Service
Treats all customers, associates and other leaders with respect.
Demonstrates courtesy, friendliness and professionalism at all times.
Recognizes associates using Company recognition programs.
Personal and Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance in accordance with Company dress code.
Ensures all associates adhere to the Company dress code at all times.
Maintains clean, well‑maintained and merchandised store areas.
Responsible for daily trash removal.
General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks and following up.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non‑merchandise inbound deliveries.
Maintains cleanliness and organization of all stockrooms.
Helps deliver and place merchandise on sales floor when all merchandise is processed.
Ensures any back‑stock is secured and processed to Company policy.
Responsible for merchandising of department including the back stock.
Responsible for reduction of loss due to damage.
Ensures compliance with monthly presentation guidelines in assigned area.
Responsible for floor moves, signing and promotional signing as needed.
Responsible for re‑wraps as needed.
Loss Prevention
Understands and complies with the Loss Prevention Awareness Program.
Maintains a large customer service presence on the sales floor and enhances loss prevention awareness.
Demonstrates integrity and honesty in all interactions.
Safeguards confidential information, cash, credit card information and merchandise.
Ensures Public View Monitor system is maintained properly.
Conducts “Code 50” package inspections.
Executes all Company best practices and maximizes productivity by minimizing steps and touches.
Front End Supervision And Operations
Ensures Associates execute to Company standards at the front end.
Maintains pace, energy and presence at the front end, managing the line to expedite customers.
Trains and coaches associates on cash registers, shortage control policies and other front end procedures.
Controls retail associate break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the front end area.
Ensures go‑backs are expedited, properly scanned, security tagged and ticketed.
Teaches all associates the “Scan and Bag” best practice.
Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features and specialty racks.
Fitting Rooms
Responsible for the maintenance and cleanliness of fitting rooms.
Ensures all fitting room garment tags are audited and accounted for.
Ensures go‑back compliance throughout the day.
All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties As Assigned By Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy.
Responsible for front end control when needed, adhering to refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed.
Other duties as assigned by Store Manager.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leads by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills Required
Excellent verbal communication skills.
Fluency in English.
Prior customer service and supervisory experience preferred.
Familiarity with point‑of‑sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Physical Requirements / ADA
Ability to use all store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail associates
Stockroom leads (where applicable)
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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