Humana
Why consider this job opportunity
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan
Supportive and collaborative work environment with a focus on associate engagement and well-being
Virtual training and professional development opportunities available
What to Expect (Job Responsibilities)
Manage customer inquiries through inbound calls, addressing complex financial recovery and resolving issues
Record detailed notes of inquiries, comments, and actions taken during customer interactions
Escalate unresolved customer inquiries to appropriate departments for further assistance
Interpret departmental policies to make informed decisions on claims resolution
Prioritize tasks and manage multiple inquiries while working under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with a flexible schedule
Comprehensive benefits package including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan
Supportive and collaborative work environment with a focus on associate engagement and well-being
Virtual training and professional development opportunities available
What to Expect (Job Responsibilities)
Manage customer inquiries through inbound calls, addressing complex financial recovery and resolving issues
Record detailed notes of inquiries, comments, and actions taken during customer interactions
Escalate unresolved customer inquiries to appropriate departments for further assistance
Interpret departmental policies to make informed decisions on claims resolution
Prioritize tasks and manage multiple inquiries while working under minimal supervision
What is Required (Qualifications)
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills to navigate multiple software systems
Demonstrated time management and prioritization skills
How to Stand Out (Preferred Qualifications)
Bachelor's degree
Prior claims processing experience
Experience in financial recovery and overpayment resolution
Familiarity with Mentor software
Experience with CRM systems
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr