Humana
Why consider this job opportunity:
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility to manage your schedule
Comprehensive benefits package including medical, dental, vision, and retirement savings plans
Supportive and collaborative work environment that values associate engagement and well-being
Professional development and continued education opportunities
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, and actions taken
Escalate unresolved customer inquiries to the appropriate channels
Interpret department policies and methods to complete assignments effectively
Prioritize and manage multiple tasks with minimal direction
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing experience
Experience with financial recovery or overpayment situations
Familiarity with Mentor software
Experience with CRM systems
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Salary up to $52,300 per year
Opportunity for career advancement and growth within the organization
Work remotely with the flexibility to manage your schedule
Comprehensive benefits package including medical, dental, vision, and retirement savings plans
Supportive and collaborative work environment that values associate engagement and well-being
Professional development and continued education opportunities
What to Expect (Job Responsibilities):
Manage inbound calls to address customer needs, including complex financial recovery and issue resolution
Record detailed notes of inquiries, comments, complaints, and actions taken
Escalate unresolved customer inquiries to the appropriate channels
Interpret department policies and methods to complete assignments effectively
Prioritize and manage multiple tasks with minimal direction
What is Required (Qualifications):
1 or more years of call center or telephonic customer service experience within the past 5 years
Previous healthcare-related experience or education
Basic skills in Microsoft Office (Word, Excel, Outlook, and Teams)
Strong technical skills with the ability to work across multiple software systems
Capacity to maintain confidentiality while working remotely
How to Stand Out (Preferred Qualifications):
Bachelor's degree
Prior claims processing experience
Experience with financial recovery or overpayment situations
Familiarity with Mentor software
Experience with CRM systems
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr