Technician/Managed Services Job at Stefanini Group in Seadrift

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. Supporting IT equipment in large corporate environment • Desktop/laptop tech support (Mac and PC) • Windows 7/10 operating systems • IMAC Support - IT equipment Install/Move/Add/Change • Maintain repairs, spare parts, and components • Track and resolve customer incidents and requests through the client's ticketing tool • Troubleshoot and resolve hardware and software issues for Windows devices • Backup, restoration, and migration of user data • Smart Hands support with networking, server, and telecommunications technologies • Inventory management of IT assets including asset auditing • Various other tasks associated with deskside services • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware • Experience supporting remote facilities and users • High level of professionalism and strong personal interaction skills • Ability to prioritize and complete all work tasks with minimal supervision • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds • High School Diploma (required) • Deskside / Desktop / End User Computer experience, ideally in a corporate environment • Microsoft Certified Professional (MCP) • ITIL Foundations • Lean Six Sigma Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Flat organizational structure which enables faster communication and decision making; Experience: Minimum of 3 years of related experience, including developed knowledge through formal training. • Knowledge of multiple manufacturers, operating systems, and fundamental concepts of the field. • Ability to work with no supervision and independently. • Travel: Ability to travel locally and in-state, with a valid driver"s license and insurance if required. • Customer-oriented attitude and ability to work in a team environment.