Hispanic Alliance for Career Enhancement
Assistant Front Office Manager
Hispanic Alliance for Career Enhancement, Baltimore, Maryland, United States, 21276
Summary
At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environmentடுத்து that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life.
Why Choose Hyatt? At Hyatt, your success matters. We offer:
Competitive Salary:
$56,750-67,050/year
Health Benefits:
Medical, dental, and vision insurance starting after just 30 days
Perks & Discounts:
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Work-Life Balance enr>: Paid time off, including new child leave
Retirement Support:
401(k) matching (up to 4%) and employee stock purchase plan
Growth Opportunities:
Tuition reimbursement and robust training programs
Everyday Conveniences:
Complimentary meals for employees
What You’ll Do Here The Assistant Front Office Manager is an assistant department head roleూదో responsible for the strategic vision, operational execution, and financial performance of all areas of the Front Office: Front Desk, Guest Services and PBX. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all inter nutrị.
Key Responsibilities Operational Excellence
Supports and manages the Front Office while working with the other hotel departments. Leadership responsibilities may also include other operational areas of the hotel.
Supervise, empower, lead, coach and motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagement.
Assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatim feedback.
ProRosively review staffing and equipment needs.
Coordinate and execute the Guest Arrival and Departure experience.
Assist with department scheduling and payroll.
Perform daily walk-throughs within the department to ensure safety and Hyatt Corporate standards.
Develop ideas for special events and holiday functions.
Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.
Coordinate with the sales and events team to align flawless execution for Meeting Planner arrival experience.
Uphold impeccable standards of service for an exceptional guest experience.
Work with the Front Office Manager for creation and execution of lobby activations.
Ensure the Upselling program is current and engaged.
Implement procedures to increase guest and employee satisfaction.
Resolve customer complaints to maintain a high level of customer satisfaction and quality.
Coach and counsel employees to reflect Hyatt service standards and procedures.
Financial Performance
Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.
Facilitate payroll, reports, forecasts, point of sale procedures, inventory.
должен
Implement strategies to drive revenue across the Rooms Division.
Work with Revenue and Reservation to ensure the hotel selling strategy is optimized.
Optimize staff scheduling to ensure adequate coverage while managing labor costsiende.
Work with Front Office Manager for proactive communication, proficiency, and effective resultsnders related to Project Olympia.
Guest and Client Relations
Serve as the primary point of contact for high-profile clients during the execution phases, fostering strong relationships and ensuring contractual obligations are met.
Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance.Analyze guest feedback through comment cards, online reviews, and direct communication to continually improve service delivery and guest satisfactionimamente. Develop and implement long-term business strategies for Front Office and Rooms Division.
Ensure that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational.
Compliance and Safety
Enforce all health, safety, and sanitation standards according to local, state, and federal regulations.
Qualifications
At least one year experience in a role as a supervisor.
Hotel experience required.
Why You’ll Love Working Here Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we’re ready for you.
Apply Today Start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you will not only build your career, you will also build a future.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr
Why Choose Hyatt? At Hyatt, your success matters. We offer:
Competitive Salary:
$56,750-67,050/year
Health Benefits:
Medical, dental, and vision insurance starting after just 30 days
Perks & Discounts:
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Work-Life Balance enr>: Paid time off, including new child leave
Retirement Support:
401(k) matching (up to 4%) and employee stock purchase plan
Growth Opportunities:
Tuition reimbursement and robust training programs
Everyday Conveniences:
Complimentary meals for employees
What You’ll Do Here The Assistant Front Office Manager is an assistant department head roleూదో responsible for the strategic vision, operational execution, and financial performance of all areas of the Front Office: Front Desk, Guest Services and PBX. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all inter nutrị.
Key Responsibilities Operational Excellence
Supports and manages the Front Office while working with the other hotel departments. Leadership responsibilities may also include other operational areas of the hotel.
Supervise, empower, lead, coach and motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagement.
Assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatim feedback.
ProRosively review staffing and equipment needs.
Coordinate and execute the Guest Arrival and Departure experience.
Assist with department scheduling and payroll.
Perform daily walk-throughs within the department to ensure safety and Hyatt Corporate standards.
Develop ideas for special events and holiday functions.
Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.
Coordinate with the sales and events team to align flawless execution for Meeting Planner arrival experience.
Uphold impeccable standards of service for an exceptional guest experience.
Work with the Front Office Manager for creation and execution of lobby activations.
Ensure the Upselling program is current and engaged.
Implement procedures to increase guest and employee satisfaction.
Resolve customer complaints to maintain a high level of customer satisfaction and quality.
Coach and counsel employees to reflect Hyatt service standards and procedures.
Financial Performance
Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.
Facilitate payroll, reports, forecasts, point of sale procedures, inventory.
должен
Implement strategies to drive revenue across the Rooms Division.
Work with Revenue and Reservation to ensure the hotel selling strategy is optimized.
Optimize staff scheduling to ensure adequate coverage while managing labor costsiende.
Work with Front Office Manager for proactive communication, proficiency, and effective resultsnders related to Project Olympia.
Guest and Client Relations
Serve as the primary point of contact for high-profile clients during the execution phases, fostering strong relationships and ensuring contractual obligations are met.
Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance.Analyze guest feedback through comment cards, online reviews, and direct communication to continually improve service delivery and guest satisfactionimamente. Develop and implement long-term business strategies for Front Office and Rooms Division.
Ensure that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational.
Compliance and Safety
Enforce all health, safety, and sanitation standards according to local, state, and federal regulations.
Qualifications
At least one year experience in a role as a supervisor.
Hotel experience required.
Why You’ll Love Working Here Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you're ready to deliver exceptional service and exceed expectations, we’re ready for you.
Apply Today Start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you will not only build your career, you will also build a future.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr