Destination Knot
Travel Support Specialist - Client Services
Destination Knot, Charlotte, North Carolina, United States, 28245
Job Title: Travel Support Specialist - Client Services
Location: Remote
About the Role
We're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution . If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
* Respond to client inquiries about existing or upcoming trips.
* Resolve travel issues (delays, cancellations, schedule changes) in real time.
* Communicate with airlines, hotels, and tour providers to make changes.
* Confirm itinerary details, send reminders, and provide travel tips.
* Document interactions and maintain client records in our CRM system.
Requirements:
* Previous experience in a travel agency or customer support role.
* Strong attention to detail and excellent communication skills.
* Ability to work flexible hours, including evenings or weekends if needed.
* Tech-savvy and comfortable using booking platforms and CRMs.
Why Work With Us?
* Remote work and flexible schedule.
* Growth path into full-time travel advisor or team lead roles.
* Travel discounts and ongoing professional development.
$25,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Remote
About the Role
We're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution . If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.
Responsibilities:
* Respond to client inquiries about existing or upcoming trips.
* Resolve travel issues (delays, cancellations, schedule changes) in real time.
* Communicate with airlines, hotels, and tour providers to make changes.
* Confirm itinerary details, send reminders, and provide travel tips.
* Document interactions and maintain client records in our CRM system.
Requirements:
* Previous experience in a travel agency or customer support role.
* Strong attention to detail and excellent communication skills.
* Ability to work flexible hours, including evenings or weekends if needed.
* Tech-savvy and comfortable using booking platforms and CRMs.
Why Work With Us?
* Remote work and flexible schedule.
* Growth path into full-time travel advisor or team lead roles.
* Travel discounts and ongoing professional development.
$25,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.