General Hotels Corporation
General Hotels Corporation has an immediate opening for a Front Office Supervisor at Crowne Plaza Indianapolis Airport . The Front Office Supervisor will supervise the Guest Services staff while providing friendly, efficient service.
The Front Office Supervisor is responsible for a variety of tasks, including:
* Supervise the Guest Services staff
* Welcome guests in a friendly, prompt and professional manner
* Assist Guest Services staff, as needed, with any guest concerns
* Follow established hotel procedures at all times
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
* Maintain positive communication between all departments
* MOD Shifts as needed
* Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
* MUST have a minimum of 2 years Hotel Guest Services experience, Full-Service preferred, to be considered for this position
* Must have valid driver's license and assist in driving hotel shuttle
* Willingness to work evenings, weekends, and holidays as required by hotel operations
* Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
* Proven ability to motivate, and collaborate with front office associates and other departments
* Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
* Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
* Ensure accuracy in reservations, billing, and guest records and train the team on the same
* Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
* Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
* Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
* Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism
* Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
* Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
* Mentor the front desk team by providing training and coaching for continual growth and improvement
* Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
* Ability to stand for extended periods of time while performing front desk duties
* Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
* Prior experience with Opera Property Management System (PMS) is strongly preferred
Benefits include:
* Medical, Dental, and Vision Insurance Options
* Company Paid Life Insurance
* Company Paid Telemedicine
* Supplemental Life Insurance
* 401(k) with company match
* Earned Wage Access ("on-demand pay") through PayActiv
* Hotel Room Discounts
* Company Paid Employee Assistance Program
* Perks through Benefit Hub
* Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
The Front Office Supervisor is responsible for a variety of tasks, including:
* Supervise the Guest Services staff
* Welcome guests in a friendly, prompt and professional manner
* Assist Guest Services staff, as needed, with any guest concerns
* Follow established hotel procedures at all times
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
* Maintain positive communication between all departments
* MOD Shifts as needed
* Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
* MUST have a minimum of 2 years Hotel Guest Services experience, Full-Service preferred, to be considered for this position
* Must have valid driver's license and assist in driving hotel shuttle
* Willingness to work evenings, weekends, and holidays as required by hotel operations
* Demonstrate genuine enthusiasm for the hospitality industry and a commitment to delivering exceptional service
* Proven ability to motivate, and collaborate with front office associates and other departments
* Consistently arriving on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality is critical for this role
* Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
* Ensure accuracy in reservations, billing, and guest records and train the team on the same
* Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
* Anticipate and meet the needs of travelers with high expectations, ensuring every guest feels valued and cared for
* Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
* Handle challenges gracefully, offering solutions that uphold the hotel's standards of service and professionalism
* Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
* Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
* Mentor the front desk team by providing training and coaching for continual growth and improvement
* Actively assist the front desk team in bringing life to the Crowne Plaza brand standards
* Ability to stand for extended periods of time while performing front desk duties
* Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
* Prior experience with Opera Property Management System (PMS) is strongly preferred
Benefits include:
* Medical, Dental, and Vision Insurance Options
* Company Paid Life Insurance
* Company Paid Telemedicine
* Supplemental Life Insurance
* 401(k) with company match
* Earned Wage Access ("on-demand pay") through PayActiv
* Hotel Room Discounts
* Company Paid Employee Assistance Program
* Perks through Benefit Hub
* Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.