General Hotels Corporation
General Hotels Corporation has an immediate opening for a Lead Front Desk Agent at Crowne Plaza Indianapolis Airport . The Lead Front Desk Agent will supervise the Guest Services staff while providing friendly, efficient service.
The Lead Front Desk Agent is responsible for a variety of tasks, including:
* Supervise the Guest Services staff
* Welcome guests in a friendly, prompt and professional manner
* Assist Guest Services staff, as needed, with any guest concerns
* Follow established hotel procedures at all times
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
* Maintain positive communication between all departments
* MOD Shifts as needed
* Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
* MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
* Must have a minimum of (2) years of hotel guest services experience
* Must have a passion for the hospitality industry and the ability to provide exceptional service
* Attendance and punctuality is crucial for this role
* Ability to stand for lengths of time
* Strong communication skills
* Detail oriented to ensure all reservations and billing are correct
* Ability to lead and to work as part of a team
* Deliver great customer service and ensure guest satisfaction
* Take action to solve guest concerns using service recovery guidelines
* Must have flexibility and be able to work nights, weekends and/or holidays
* Prior Opera training and/or knowledge is preferred
* Must have valid drivers license and willing to drive hotel shuttle.
Benefits include:
* Medical, Dental, and Vision Insurance Options
* Company Paid Life Insurance
* Company Paid Telemedicine
* Supplemental Life Insurance
* 401(k) with company match
* Earned Wage Access ("on-demand pay") through PayActiv
* Hotel Room Discounts
* Company Paid Employee Assistance Program
* Perks through Benefit Hub
* Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
The Lead Front Desk Agent is responsible for a variety of tasks, including:
* Supervise the Guest Services staff
* Welcome guests in a friendly, prompt and professional manner
* Assist Guest Services staff, as needed, with any guest concerns
* Follow established hotel procedures at all times
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
* Maintain positive communication between all departments
* MOD Shifts as needed
* Managing and assisting shuttle services
JOB REQUIREMENTS & EXPECTATIONS
* MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
* Must have a minimum of (2) years of hotel guest services experience
* Must have a passion for the hospitality industry and the ability to provide exceptional service
* Attendance and punctuality is crucial for this role
* Ability to stand for lengths of time
* Strong communication skills
* Detail oriented to ensure all reservations and billing are correct
* Ability to lead and to work as part of a team
* Deliver great customer service and ensure guest satisfaction
* Take action to solve guest concerns using service recovery guidelines
* Must have flexibility and be able to work nights, weekends and/or holidays
* Prior Opera training and/or knowledge is preferred
* Must have valid drivers license and willing to drive hotel shuttle.
Benefits include:
* Medical, Dental, and Vision Insurance Options
* Company Paid Life Insurance
* Company Paid Telemedicine
* Supplemental Life Insurance
* 401(k) with company match
* Earned Wage Access ("on-demand pay") through PayActiv
* Hotel Room Discounts
* Company Paid Employee Assistance Program
* Perks through Benefit Hub
* Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.