PACER GROUP
Health Information Services Technician
PACER GROUP, Los Angeles, California, United States, 90048
Skills Required: Use of Epic Release of Information module, knowledge of HIPAA laws, data entry and processing accuracy of 95%, e-fax., use of PDF application
Years of Experience (minimum): 3-5 years of relevant experience -
- Processing medical records requests for patients, doctors' offices, law offices, attorneys, etc.
- EPIC/ROI (release of information module in EPIC) experience min 1 year
- Some knowledge of HIPAA and Release of Information
- Kofax, use of PDF application
- Preferred RHIT/RHIA but no licensure required
Position Responsibilities/Expectations:
-Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required -response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
-Address customer inquiries for patient information, assists callers with making record requests and general customer service.
-Educate customers on information confidentiality and privacy regulations.
-Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance to State and Federal requirements and HIPAA regulations.
-Identifies and responds appropriately to both internal and external customer needs utilizing available resources
Years of Experience (minimum): 3-5 years of relevant experience -
- Processing medical records requests for patients, doctors' offices, law offices, attorneys, etc.
- EPIC/ROI (release of information module in EPIC) experience min 1 year
- Some knowledge of HIPAA and Release of Information
- Kofax, use of PDF application
- Preferred RHIT/RHIA but no licensure required
Position Responsibilities/Expectations:
-Receives and prioritizes customer requests from multiple sources and works them through the appropriate systems to completion within required -response timeframes and in accordance with State and Federal requirements and HIPAA regulations.
-Address customer inquiries for patient information, assists callers with making record requests and general customer service.
-Educate customers on information confidentiality and privacy regulations.
-Receive and prioritize customer requests from multiple sources and work them through the appropriate systems to completion within required response timeframes and in accordance to State and Federal requirements and HIPAA regulations.
-Identifies and responds appropriately to both internal and external customer needs utilizing available resources