TRU San Antonio
Job Summary:
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Compensation: $15 - $17
Key Responsibilities:
* Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
* Handle guest requests, concerns, and complaints promptly and professionally.
* Process payments and transactions, including room charges, cash, debit, or credit.
* Ensure the common area and lobby are clean and presentable.
* Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
* Maintain front desk supplies and equipment.
* Coordinate with housekeeping and maintenance to track room readiness.
* Answer guest calls and provide information about the property and local attractions.
* Perform administrative duties, including filing and updating records.
* Safeguard guest information and handle confidential records with integrity.
* Other duties as assigned.
Requirements:
* 1 year of experience in hospitality and front desk roles.
* Strong written and verbal communication skills.
* Proficiency in Windows operating systems, spreadsheets, and word processing.
* Ability to solve problems and make decisions quickly.
* High school diploma or equivalent.
* Ability to work independently and handle stressful situations.
Physical Demands:
* Regularly required to walk, stand, and use hands to complete tasks.
* Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.
We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.
Compensation: $15 - $17
Key Responsibilities:
* Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
* Handle guest requests, concerns, and complaints promptly and professionally.
* Process payments and transactions, including room charges, cash, debit, or credit.
* Ensure the common area and lobby are clean and presentable.
* Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
* Maintain front desk supplies and equipment.
* Coordinate with housekeeping and maintenance to track room readiness.
* Answer guest calls and provide information about the property and local attractions.
* Perform administrative duties, including filing and updating records.
* Safeguard guest information and handle confidential records with integrity.
* Other duties as assigned.
Requirements:
* 1 year of experience in hospitality and front desk roles.
* Strong written and verbal communication skills.
* Proficiency in Windows operating systems, spreadsheets, and word processing.
* Ability to solve problems and make decisions quickly.
* High school diploma or equivalent.
* Ability to work independently and handle stressful situations.
Physical Demands:
* Regularly required to walk, stand, and use hands to complete tasks.
* Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.