Embassy Suites DFW
Job Summary:
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $17.00 - $21.00
Key Responsibilities:
* Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
* Handle guest requests and complaints promptly and professionally.
* Manage cash drawer and process payments (room charges, cash, debit, or credit).
* Keep the front desk area and lobby clean and organized.
* Coordinate with housekeeping to ensure room readiness for guests.
* Provide guests with directions and information about the property and local attractions.
* Answer guest calls, messages, and process requests or concerns.
* Run daily reports and ensure the accuracy of information.
* Assist guests with special requests and ensure their satisfaction.
* Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
* High school diploma or equivalent.
* Strong communication and customer service skills.
* Ability to work independently and handle stressful situations.
* Proficiency in Windows operating systems and office software.
* Ability to work well with others and develop positive working relationships.
* Ability to lift to 50 pounds occasionally and 10 pounds frequently.
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $17.00 - $21.00
Key Responsibilities:
* Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
* Handle guest requests and complaints promptly and professionally.
* Manage cash drawer and process payments (room charges, cash, debit, or credit).
* Keep the front desk area and lobby clean and organized.
* Coordinate with housekeeping to ensure room readiness for guests.
* Provide guests with directions and information about the property and local attractions.
* Answer guest calls, messages, and process requests or concerns.
* Run daily reports and ensure the accuracy of information.
* Assist guests with special requests and ensure their satisfaction.
* Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
* High school diploma or equivalent.
* Strong communication and customer service skills.
* Ability to work independently and handle stressful situations.
* Proficiency in Windows operating systems and office software.
* Ability to work well with others and develop positive working relationships.
* Ability to lift to 50 pounds occasionally and 10 pounds frequently.