Embassy Suites DFW
Job Summary:
We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.
Compensation: $17 - $23
Key Responsibilities:
* Led and trained front desk staff, and managed shift schedules.
* Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
* Handle confidential guest information with integrity.
* Resolve guest complaints and requests in a friendly, professional manner.
* Ensure the lobby and common areas are clean and welcoming.
* Manage cash drawer contents and transactions during shifts.
* Coordinate with Housekeeping/Maintenance to ensure room readiness.
* Process payments (cash, debit, credit) and check-outs, resolving any charges.
* Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
* Supervise staff performance and complete performance reviews.
* Assist guests with directions and information about the property and local areas.
* Perform administrative duties such as filing and updating records.
* Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
* Complete other duties as assigned.
Requirements:
* Minimum 2 years of hospitality experience.
* Minimum 2 years of front desk experience.
* At least 1 year of supervisory experience, preferably in hospitality.
* Proficiency in Windows OS and company-approved spreadsheets and word processing.
* Strong verbal and written communication skills.
* Ability to handle guest complaints and resolve issues promptly.
* Ability to manage time effectively in high-pressure situations.
* High school diploma or equivalent.
Physical Demands:
* Regularly required to walk, stand, and use hands to reach.
* Frequently required to stoop, kneel, crouch, or crawl.
* Must be able to lift and move up to 50 pounds occasionally.
We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.
Compensation: $17 - $23
Key Responsibilities:
* Led and trained front desk staff, and managed shift schedules.
* Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
* Handle confidential guest information with integrity.
* Resolve guest complaints and requests in a friendly, professional manner.
* Ensure the lobby and common areas are clean and welcoming.
* Manage cash drawer contents and transactions during shifts.
* Coordinate with Housekeeping/Maintenance to ensure room readiness.
* Process payments (cash, debit, credit) and check-outs, resolving any charges.
* Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
* Supervise staff performance and complete performance reviews.
* Assist guests with directions and information about the property and local areas.
* Perform administrative duties such as filing and updating records.
* Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
* Complete other duties as assigned.
Requirements:
* Minimum 2 years of hospitality experience.
* Minimum 2 years of front desk experience.
* At least 1 year of supervisory experience, preferably in hospitality.
* Proficiency in Windows OS and company-approved spreadsheets and word processing.
* Strong verbal and written communication skills.
* Ability to handle guest complaints and resolve issues promptly.
* Ability to manage time effectively in high-pressure situations.
* High school diploma or equivalent.
Physical Demands:
* Regularly required to walk, stand, and use hands to reach.
* Frequently required to stoop, kneel, crouch, or crawl.
* Must be able to lift and move up to 50 pounds occasionally.