Walker Elliott
Desktop Support Technician (Level I)
Our client, a Texas-based law firm, is looking to hire a Desktop Support Technician in their Houston office. This technician serves as an essential on-site (daily) technology resource, delivering first-level support to employees throughout the firm. This position is highly hands-on, with a strong emphasis on conference room technology, audiovisual support, and day-to-day desktop assistance. The technician partners closely with IT and office operations teams to ensure employees have reliable, well-functioning technology and responsive support across multiple office locations.
This role is well-suited for an early-career IT professional with prior Level I desktop or helpdesk experience who enjoys direct user interaction and on-site problem solving. The role is on-site 5 days per week inside the 610 Loop in Houston, TX.
Responsibilities
- Deliver front-line technical assistance for desktops, laptops, printers, peripherals, user accounts, and common application issues.
- Prepare, test, and support conference room and meeting technology, including audiovisual systems and virtual meeting platforms such as Zoom and Microsoft Teams.
- Provide hands-on support for office and workstation changes, including desk moves, new user setups, docking stations, monitors, and cabling.
- Diagnose issues efficiently and escalate more advanced or unresolved problems to senior desktop or IT leadership as appropriate.
- Track incidents, resolutions, and equipment details accurately within the firm’s IT ticketing and documentation systems.
- Monitor and perform routine checks on shared technology such as conference rooms and printers to ensure availability and reliability.
- Manage incoming support requests, including prioritization, communication, and follow-through.
- Maintain a professional, service-oriented approach when assisting employees at all levels of the organization.
- Participate in technology projects, deployments, and maintenance efforts in coordination with IT and Office Systems teams.
Requirements
- More than 2 years of experience in a Level I helpdesk or desktop support role; experience in a professional services environment is advantageous.
- Working knowledge of Windows operating systems, Microsoft 365, desktop hardware, and standard troubleshooting practices.
- Familiarity with audiovisual equipment, conference room setups, and virtual collaboration tools.
- Ability to physically handle IT equipment, including lifting and setting up monitors, docking stations, and related devices.
- Strong verbal communication skills with a clear focus on customer service and user support.
- Well-organized, dependable, and comfortable managing multiple requests in a dynamic office environment.
- Demonstrated willingness to learn and grow under the guidance of senior technical staff.
Full time, on-site in Houston, TX.
Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.
Walker Elliott is an Equal Opportunity Employer.
For additional information, please email your resume to
or apply online.
Our client, a Texas-based law firm, is looking to hire a Desktop Support Technician in their Houston office. This technician serves as an essential on-site (daily) technology resource, delivering first-level support to employees throughout the firm. This position is highly hands-on, with a strong emphasis on conference room technology, audiovisual support, and day-to-day desktop assistance. The technician partners closely with IT and office operations teams to ensure employees have reliable, well-functioning technology and responsive support across multiple office locations.
This role is well-suited for an early-career IT professional with prior Level I desktop or helpdesk experience who enjoys direct user interaction and on-site problem solving. The role is on-site 5 days per week inside the 610 Loop in Houston, TX.
Responsibilities
- Deliver front-line technical assistance for desktops, laptops, printers, peripherals, user accounts, and common application issues.
- Prepare, test, and support conference room and meeting technology, including audiovisual systems and virtual meeting platforms such as Zoom and Microsoft Teams.
- Provide hands-on support for office and workstation changes, including desk moves, new user setups, docking stations, monitors, and cabling.
- Diagnose issues efficiently and escalate more advanced or unresolved problems to senior desktop or IT leadership as appropriate.
- Track incidents, resolutions, and equipment details accurately within the firm’s IT ticketing and documentation systems.
- Monitor and perform routine checks on shared technology such as conference rooms and printers to ensure availability and reliability.
- Manage incoming support requests, including prioritization, communication, and follow-through.
- Maintain a professional, service-oriented approach when assisting employees at all levels of the organization.
- Participate in technology projects, deployments, and maintenance efforts in coordination with IT and Office Systems teams.
Requirements
- More than 2 years of experience in a Level I helpdesk or desktop support role; experience in a professional services environment is advantageous.
- Working knowledge of Windows operating systems, Microsoft 365, desktop hardware, and standard troubleshooting practices.
- Familiarity with audiovisual equipment, conference room setups, and virtual collaboration tools.
- Ability to physically handle IT equipment, including lifting and setting up monitors, docking stations, and related devices.
- Strong verbal communication skills with a clear focus on customer service and user support.
- Well-organized, dependable, and comfortable managing multiple requests in a dynamic office environment.
- Demonstrated willingness to learn and grow under the guidance of senior technical staff.
Full time, on-site in Houston, TX.
Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.
Walker Elliott is an Equal Opportunity Employer.
For additional information, please email your resume to
or apply online.