GLOVIS America, Inc.
Customer Service Representative (Yard Survey) - West Point VPC (2nd Shift)
GLOVIS America, Inc., West Point, Georgia, United States, 31833
Customer Service Representative (Yard Survey) - West Point VPC (2nd Shift)
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Customer Service Representative (Yard Survey) - West Point VPC (2nd Shift)
role at
GLOVIS America, Inc.
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we have been committed to delivering products to customers via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America strives to exceed standards by providing quality service to our customers and vendors in the automotive, freight forwarding, parts distribution, used car, and fuel industries. We tailor logistics strategies and processes to our customers’ needs using the latest information systems and advanced technologies.
SUMMARY Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident‑free, and productive work environment for all employees.
RESPONSIBILITIES PRIMARY
Process and log yard sorts
Receive yard sort requests
Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members
Log sorts onto computer, including start and end times
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants
Observe proper procedures and team wear of all sort team members
Ask questions to team lead as needed
Respond to sort team members as requested
SECONDARY
Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness
Report any spills or trash to the driver or carrier office
Log inspection results in logbook
Perform light clean up (pick up small trash) when easily accomplished
Notify Customer Service Manager and Facilities Maintenance of a spill
Survey yard for visitors
Find Veles data as requested by operations
Report results via email or spreadsheet
TERTIARY
Monitor and troubleshoot IT problems
Monitor phone and email communications
Use Veles to place vehicles on hold, or release holds as requested
Other duties as assigned
EDUCATION & EXPERIENCE
HS Diploma/G.E.D. Required
1 year of indirect experience Required
2 - 5 years of direct experience Required
SKILLS
Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required
WORKING AND ENVIRONMENTAL CONDITIONS This position works in a plant manufacturing/warehouse setting at
West Point, GA .
Exposure to loud noises from vehicles and heavy machinery
Exposure to indoor and outdoor weather conditions
Exposure to chemicals/fumes
The information contained herein is not intended to be an all‑inclusive list of duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Truck Transportation
Referrals increase your chances of interviewing at GLOVIS America, Inc. by 2x
Get notified about new Customer Service Representative jobs in
West Point, GA .
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Customer Service Representative (Yard Survey) - West Point VPC (2nd Shift)
role at
GLOVIS America, Inc.
100% Company Paid Employee Life Insurance & Short-Term Disability
14 paid Company Holidays
80 Hours of Vacation
40+ Hours of Sick (Differing sick policy for CA, details provided in offer letter)
401K w/ GENEROUS Match
Eligible Tuition Reimbursement
Eligible for Auto Allowance of $300 per Month
Eligible for Wellness Reimbursement of up to $50.00 Per Month
Eligible to Receive Referral Bonuses
Team Wear Including Safety Shoes
Eligible for Discretionary Bonus Annually
Years of Service Awards, Employee Assistance Program, Frequent Employee Appreciation Events & More!
GLOVIS America, Inc. is a third‑party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we have been committed to delivering products to customers via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America strives to exceed standards by providing quality service to our customers and vendors in the automotive, freight forwarding, parts distribution, used car, and fuel industries. We tailor logistics strategies and processes to our customers’ needs using the latest information systems and advanced technologies.
SUMMARY Coordinate all Customer Service & Support activities and programs to ensure a safe, healthy, accident‑free, and productive work environment for all employees.
RESPONSIBILITIES PRIMARY
Process and log yard sorts
Receive yard sort requests
Develop system for logging requests, including purpose, lead, start and end times, as well as sort team members
Log sorts onto computer, including start and end times
Monitor yard sort teams
Visually monitor yard sort teams and quality of work and number of participants
Observe proper procedures and team wear of all sort team members
Ask questions to team lead as needed
Respond to sort team members as requested
SECONDARY
Inspect truck loading area
Inspect the truck load lanes each hour to ensure cleanliness
Report any spills or trash to the driver or carrier office
Log inspection results in logbook
Perform light clean up (pick up small trash) when easily accomplished
Notify Customer Service Manager and Facilities Maintenance of a spill
Survey yard for visitors
Find Veles data as requested by operations
Report results via email or spreadsheet
TERTIARY
Monitor and troubleshoot IT problems
Monitor phone and email communications
Use Veles to place vehicles on hold, or release holds as requested
Other duties as assigned
EDUCATION & EXPERIENCE
HS Diploma/G.E.D. Required
1 year of indirect experience Required
2 - 5 years of direct experience Required
SKILLS
Ability to work effectively in group/team settings Required
Ability to respond to IT problems and Customer queries Required
Interpersonal and communication skills Required
Knowledge of MS Office applications to include Excel experience Required
WORKING AND ENVIRONMENTAL CONDITIONS This position works in a plant manufacturing/warehouse setting at
West Point, GA .
Exposure to loud noises from vehicles and heavy machinery
Exposure to indoor and outdoor weather conditions
Exposure to chemicals/fumes
The information contained herein is not intended to be an all‑inclusive list of duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of skills and abilities required to do the job. Glovis America, Inc. reserves the right to alter and change this job description at any time without notice based on business needs.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Truck Transportation
Referrals increase your chances of interviewing at GLOVIS America, Inc. by 2x
Get notified about new Customer Service Representative jobs in
West Point, GA .
#J-18808-Ljbffr