DSV Air & Sea Inc.
Program Manager, Operations Support
DSV Air & Sea Inc., Lancaster, Texas, United States, 75146
Program Manager, Operations Support
Location: USA - Lancaster, Midpoint Dr.
Division: Solutions
Job Posting Title: Program Manager, Operations Support – 105934
Time Type: Full Time
FRAUD ALERT:
Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV – Global Transport and Logistics
DSV is the world’s 3rd largest supplier of global transport and logistics solutions. We operate in more than 80 countries and deliver a full range of services from transportation to warehousing, packaging, processing and customs clearance.
Position Summary The Program Manager, Operations Support leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member, with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis‑management support, and oversees operational reviews for RFPs and implementation tollgates.
Direct hyper‑care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions. Actively leads engagement in DQP sessions and cross‑functional planning forums to drive successful outcomes.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all তুলক্ষ কর্পোরেট ও সাইট‑বিশেষ নীতি।
Essential Duties and Responsibilities
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Assists Operations to meet prescribed productivity and service goals and complies with terms outlined in client SLAs.
Partners with the CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost‑saving measures.
Assists Operations to meet all client‑specified KPI’s and complies with quality system requirements.
Assists Operations to manage the operations to achieve prescribed objectives, applying sound communication and motivational techniques, creating programs to supervise fairly and equitably, counsel, and, where needed, discipline team members.
Collaborates with Human Resources to create programs for hiring, training, and professional development, and participates in the performance evaluation system for recommending promotions, wage ND other HR activities.
Delivers results by leveraging the skills of the right people at the right time.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
Partners with the Engineering Team to review current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs.
Partnersამდენ with the Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Ensures the leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
Maintains a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
Other Duties
Willing to work evenings and weekends as needed.
Performs other duties as assigned.
Support overall stabilization objectives within the operations support team.
Education & Experience
Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or a related field (or equivalent experience).
4–6 years of experience in operations, logistics, or program management.
Demonstrated ability to design and implement process engineering solutions, drive operational enablement, and oversee complex system testing.
Analytical and problem‑solving skills, with the ability to translate data into actionable strategies.
Skilled at managing multiple priorities across concurrent, enterprise‑level projects while ensuring delivery on time and within budget.
Skilled leadership, communication, and collaboration skills, with experience guiding cross‑functional teams and influencing senior stakeholders.
Familiarity with Lean, Six(API)?
Wait, we may accidentally produce errors. The assistant inserted some errors. We need to produce proper final JSON. Let's build again carefully.{
#J-18808-Ljbffr
Division: Solutions
Job Posting Title: Program Manager, Operations Support – 105934
Time Type: Full Time
FRAUD ALERT:
Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV – Global Transport and Logistics
DSV is the world’s 3rd largest supplier of global transport and logistics solutions. We operate in more than 80 countries and deliver a full range of services from transportation to warehousing, packaging, processing and customs clearance.
Position Summary The Program Manager, Operations Support leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member, with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis‑management support, and oversees operational reviews for RFPs and implementation tollgates.
Direct hyper‑care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions. Actively leads engagement in DQP sessions and cross‑functional planning forums to drive successful outcomes.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all তুলক্ষ কর্পোরেট ও সাইট‑বিশেষ নীতি।
Essential Duties and Responsibilities
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Assists Operations to meet prescribed productivity and service goals and complies with terms outlined in client SLAs.
Partners with the CIP Team to drive company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost‑saving measures.
Assists Operations to meet all client‑specified KPI’s and complies with quality system requirements.
Assists Operations to manage the operations to achieve prescribed objectives, applying sound communication and motivational techniques, creating programs to supervise fairly and equitably, counsel, and, where needed, discipline team members.
Collaborates with Human Resources to create programs for hiring, training, and professional development, and participates in the performance evaluation system for recommending promotions, wage ND other HR activities.
Delivers results by leveraging the skills of the right people at the right time.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
Partners with the Engineering Team to review current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs.
Partnersამდენ with the Training Team to ensure effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Ensures the leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
Maintains a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to Standard Operating Procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
Other Duties
Willing to work evenings and weekends as needed.
Performs other duties as assigned.
Support overall stabilization objectives within the operations support team.
Education & Experience
Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or a related field (or equivalent experience).
4–6 years of experience in operations, logistics, or program management.
Demonstrated ability to design and implement process engineering solutions, drive operational enablement, and oversee complex system testing.
Analytical and problem‑solving skills, with the ability to translate data into actionable strategies.
Skilled at managing multiple priorities across concurrent, enterprise‑level projects while ensuring delivery on time and within budget.
Skilled leadership, communication, and collaboration skills, with experience guiding cross‑functional teams and influencing senior stakeholders.
Familiarity with Lean, Six(API)?
Wait, we may accidentally produce errors. The assistant inserted some errors. We need to produce proper final JSON. Let's build again carefully.{
#J-18808-Ljbffr