Western Governors University
Student Success Coach
Join to apply for the
Student Success Coach
role at
Western Governors University .
Salary range: Grade: Professional 305 Pay Range: $54,800.00 - $82,200.00
INTERNAL APPLICANTS MUST APPLY BY 1/15/26
Job Description The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: one, help your assigned students complete required college-level courses before they enroll full-time into WGU (or, potentially, other colleges), and two, help your students develop the confidence, study habits, emotional wellbeing, and communication skills to be successful while at the Academy and throughout their future studies. Your coaching can be the "difference maker" because of the support you provide, they will be ready to complete rigorous college courses and eventually graduate.
Essential Functions and Responsibilities
Provides coaching and support for an average student load set by department standards, and to guide the progress in completing 2 or more college-eligible courses over a period of 2-4 months.
Leverages motivational interviewing techniques to influence positive behavior change in students.
Facilitates Academy's "college success" readiness curriculum, delivered during the student's first month.
Leads virtual small group sessions that create community and inspire students.
Provides encouragement, reinforces positive behaviors and celebrates milestones of assigned students.
Collaborates within the team of Success Coaches, supporting teammates and providing input on improvement opportunities.
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
Analyzes and interrupts data to effectively improve student success and team productivity.
Assists students with Academy systems and solves administrative problems that occur.
Performs other related duties as assigned.
Knowledge, Skills & Abilities
Establish empathy, active listening, optimism, and caring about others' success.
Demonstrates high-energy and enthusiasm to support virtual group sessions.
Creates strong rapport and communication abilities, specifically via web conference.
Promotes a strong work ethic coupled with attention to detail.
Works independently without close supervision, with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
Exemplifies a courageous focus on what's best for students and the team.
Champions change and demonstrates flexibility in an ambiguous environment.
Has intermediate experience with a sophisticated portfolio of technology systems.
Foundational knowledge of principles of coaching and positive psychology.
Competencies
Organizational Impact:
Works to achieve operational targets within job areas impacting department, function, or office results; works independently on moderately complex projects and assignments.
Problem Solving & Decision Making:
Employs adjustments or enhancements to systems and processes to solve problems or improve effectiveness.
Communication & Influence:
Collaborates with contacts to obtain or provide information requiring some explanation or interpretation.
Leadership & Talent Management:
Provides guidance and assistance to entry-level professionals and/or support employees.
Job Qualifications Minimum Qualifications:
Bachelor’s degree
Accredited coaching certification
Demonstrated experience facilitating, presenting, or teaching in a remote online environment
3+ Years coaching experience
Preferred Qualifications:
ICF Accredited Coach Training or NBHWC
Experience supporting adult learners in distance learning environments
Demonstrated experience working with at-risk learners
Familiarity with Salesforce or other customer relationship management tools
Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed
One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Position & Application Details This is a full-time, regular position (40 hours per week). Eligible for bonuses, medical, dental, vision, telehealth, and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; flexible paid time off for rest and relaxation with no need for accrual; flexible paid sick time with no need for accrual; 11 paid holidays; and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Disclaimer:
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations:
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
#J-18808-Ljbffr
Student Success Coach
role at
Western Governors University .
Salary range: Grade: Professional 305 Pay Range: $54,800.00 - $82,200.00
INTERNAL APPLICANTS MUST APPLY BY 1/15/26
Job Description The Student Success Coach primary mission is to support the success of WGU Academy students who are assigned to you. As a Student Success Coach, you will have two main objectives: one, help your assigned students complete required college-level courses before they enroll full-time into WGU (or, potentially, other colleges), and two, help your students develop the confidence, study habits, emotional wellbeing, and communication skills to be successful while at the Academy and throughout their future studies. Your coaching can be the "difference maker" because of the support you provide, they will be ready to complete rigorous college courses and eventually graduate.
Essential Functions and Responsibilities
Provides coaching and support for an average student load set by department standards, and to guide the progress in completing 2 or more college-eligible courses over a period of 2-4 months.
Leverages motivational interviewing techniques to influence positive behavior change in students.
Facilitates Academy's "college success" readiness curriculum, delivered during the student's first month.
Leads virtual small group sessions that create community and inspire students.
Provides encouragement, reinforces positive behaviors and celebrates milestones of assigned students.
Collaborates within the team of Success Coaches, supporting teammates and providing input on improvement opportunities.
Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
Analyzes and interrupts data to effectively improve student success and team productivity.
Assists students with Academy systems and solves administrative problems that occur.
Performs other related duties as assigned.
Knowledge, Skills & Abilities
Establish empathy, active listening, optimism, and caring about others' success.
Demonstrates high-energy and enthusiasm to support virtual group sessions.
Creates strong rapport and communication abilities, specifically via web conference.
Promotes a strong work ethic coupled with attention to detail.
Works independently without close supervision, with an understanding that regular reviews and feedback are part of a continuous improvement cycle.
Exemplifies a courageous focus on what's best for students and the team.
Champions change and demonstrates flexibility in an ambiguous environment.
Has intermediate experience with a sophisticated portfolio of technology systems.
Foundational knowledge of principles of coaching and positive psychology.
Competencies
Organizational Impact:
Works to achieve operational targets within job areas impacting department, function, or office results; works independently on moderately complex projects and assignments.
Problem Solving & Decision Making:
Employs adjustments or enhancements to systems and processes to solve problems or improve effectiveness.
Communication & Influence:
Collaborates with contacts to obtain or provide information requiring some explanation or interpretation.
Leadership & Talent Management:
Provides guidance and assistance to entry-level professionals and/or support employees.
Job Qualifications Minimum Qualifications:
Bachelor’s degree
Accredited coaching certification
Demonstrated experience facilitating, presenting, or teaching in a remote online environment
3+ Years coaching experience
Preferred Qualifications:
ICF Accredited Coach Training or NBHWC
Experience supporting adult learners in distance learning environments
Demonstrated experience working with at-risk learners
Familiarity with Salesforce or other customer relationship management tools
Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed
One year of professional working experience in a high-volume coaching center serving clients remotely OR Minimum one year employed at WGU Academy AND satisfactory/advanced proficiency with motivational interviewing that is demonstrated consistently for at least six months
Two years professional experience teaching or facilitating groups OR demonstrated satisfactory/advanced proficiency delivering social emotional learning curriculum consistently for at least six months
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Position & Application Details This is a full-time, regular position (40 hours per week). Eligible for bonuses, medical, dental, vision, telehealth, and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; flexible paid time off for rest and relaxation with no need for accrual; flexible paid sick time with no need for accrual; 11 paid holidays; and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Disclaimer:
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations:
Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
#J-18808-Ljbffr