OtterBase
Desktop Support Specialist
at
OtterBase
Provide hands‑on end‑user support in the New York City office while supporting a global infrastructure team delivering remote support worldwide.
Key Responsibilities
Deliver high‑touch support to creative and executive users
Provision and deploy hardware; onboard and train new hires
Manage user accounts, permissions, and devices
Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices
Resolve basic break/fix, connectivity (wired/wireless), and security‑related issues
Support incident response, patching, and anti‑malware tools
Work within a Service Desk ticketing system and document solutions
Support projects and coordinate with L2/L3 teams as needed
Qualifications
4+ years of IT support experience
Strong Windows and macOS knowledge
Experience with Office 365 administration
Familiarity with ITSM tools (Jira, ServiceNow)
Working knowledge of MDM tools (Intune, JAMF, Addigy); Intune/Autopilot a plus
Understanding of basic security and networking concepts
Strong communication skills and flexibility for occasional after‑hours support
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industries: Technology, Information and Internet
Referrals increase your chances of interviewing at OtterBase by 2x.
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at
OtterBase
Provide hands‑on end‑user support in the New York City office while supporting a global infrastructure team delivering remote support worldwide.
Key Responsibilities
Deliver high‑touch support to creative and executive users
Provision and deploy hardware; onboard and train new hires
Manage user accounts, permissions, and devices
Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices
Resolve basic break/fix, connectivity (wired/wireless), and security‑related issues
Support incident response, patching, and anti‑malware tools
Work within a Service Desk ticketing system and document solutions
Support projects and coordinate with L2/L3 teams as needed
Qualifications
4+ years of IT support experience
Strong Windows and macOS knowledge
Experience with Office 365 administration
Familiarity with ITSM tools (Jira, ServiceNow)
Working knowledge of MDM tools (Intune, JAMF, Addigy); Intune/Autopilot a plus
Understanding of basic security and networking concepts
Strong communication skills and flexibility for occasional after‑hours support
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Information Technology
Industries: Technology, Information and Internet
Referrals increase your chances of interviewing at OtterBase by 2x.
#J-18808-Ljbffr