LTVplus
Dutch-Speaking Customer Service Agent (Talent Pooling)
Join LTVplus as a Dutch-speaking Customer Service Agent in our talent pool. We build a remote squad of high-performing specialists to support international clients, especially those serving the Netherlands market.
Requirements
At least 2 years of proven experience in a Customer Service or BPO environment.
Native or near-native fluency in Dutch (written and verbal) with a neutral accent and excellent command of English.
Tech‑savvy: proficiency with computers and the ability to learn new software quickly.
Strong active listening, empathy, and a "customer‑first" attitude.
Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
High school diploma or equivalent.
Responsibilities
Respond to inquiries and requests via email, chat, and phone in a timely, professional, and courteous manner.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate team when necessary.
Provide accurate information regarding products, services, and company policies, acting as the "voice of the brand."
Keep detailed, organized records of customer interactions, transactions, and feedback within our CRM.
Follow communication procedures, guidelines, and policies set by the campaign to ensure consistent service quality.
Nice to have
Experience with core tools such as Zendesk, AirCall, Slack, WhatsApp, Authorize.net, or Tableau.
Industry knowledge in e‑commerce or retail support.
Familiarity with social media support (Instagram/Facebook DM) and Gorgias.
Your First 30‑60‑90 Days at LTVplus: What to Expect —
First 30 days : Onboarding, training on our tools and processes, and shadowing experienced agents.
—
Next 60 days : Receive continued coaching, begin handling live customer interactions independently, and review performance metrics.
—
After 90 days : Legally recognized role within the talent pool, eligibility for full‑time positions, and ongoing career development.
Seniority level Entry level
Employment type Full-time
Job function Other (Outsourcing and Offshoring Consulting)
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Requirements
At least 2 years of proven experience in a Customer Service or BPO environment.
Native or near-native fluency in Dutch (written and verbal) with a neutral accent and excellent command of English.
Tech‑savvy: proficiency with computers and the ability to learn new software quickly.
Strong active listening, empathy, and a "customer‑first" attitude.
Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
High school diploma or equivalent.
Responsibilities
Respond to inquiries and requests via email, chat, and phone in a timely, professional, and courteous manner.
Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate team when necessary.
Provide accurate information regarding products, services, and company policies, acting as the "voice of the brand."
Keep detailed, organized records of customer interactions, transactions, and feedback within our CRM.
Follow communication procedures, guidelines, and policies set by the campaign to ensure consistent service quality.
Nice to have
Experience with core tools such as Zendesk, AirCall, Slack, WhatsApp, Authorize.net, or Tableau.
Industry knowledge in e‑commerce or retail support.
Familiarity with social media support (Instagram/Facebook DM) and Gorgias.
Your First 30‑60‑90 Days at LTVplus: What to Expect —
First 30 days : Onboarding, training on our tools and processes, and shadowing experienced agents.
—
Next 60 days : Receive continued coaching, begin handling live customer interactions independently, and review performance metrics.
—
After 90 days : Legally recognized role within the talent pool, eligibility for full‑time positions, and ongoing career development.
Seniority level Entry level
Employment type Full-time
Job function Other (Outsourcing and Offshoring Consulting)
#J-18808-Ljbffr