Mercier Consultancy MD
Italian Speaking Customer Service for HealthTech Company - Work Remote In Greece
Mercier Consultancy MD, Italy, New York, United States
Italian Speaking Customer Service for HealthTech Company - Work Remote In Greece
Mercier Consultancy MD is delighted to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a HealthTech Company. This role is fully remote, based in Greece, and is perfect for individuals who are passionate about technology and healthcare.
Base pay range Pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — discuss with your recruiter to learn more.
Key Responsibilities
Handle customer inquiries and support requests regarding HealthTech products and services via phone, email, and chat in Italian.
Provide clear and accurate information about product features, usage, and troubleshooting.
Assist customers with account management, including registration, updates, and technical issue resolution.
Resolve customer complaints efficiently while maintaining a high level of satisfaction.
Maintain thorough records of customer interactions in the CRM system.
Collaborate with technical teams and other departments to deliver optimal service experiences.
Stay updated on HealthTech products and industry trends to enhance customer communication.
Requirements
Fluency in Italian (written and spoken) is essential; knowledge of English is advantageous.
Previous experience in customer service, preferably in a HealthTech or technology-related industry.
Strong communication skills with the ability to explain technical concepts clearly.
Excellent problem‑solving abilities and a customer-focused mindset.
Comfortable working independently in a remote environment and managing multiple inquiries.
Familiarity with CRM software and customer service tools.
Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More …
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
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Base pay range Pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — discuss with your recruiter to learn more.
Key Responsibilities
Handle customer inquiries and support requests regarding HealthTech products and services via phone, email, and chat in Italian.
Provide clear and accurate information about product features, usage, and troubleshooting.
Assist customers with account management, including registration, updates, and technical issue resolution.
Resolve customer complaints efficiently while maintaining a high level of satisfaction.
Maintain thorough records of customer interactions in the CRM system.
Collaborate with technical teams and other departments to deliver optimal service experiences.
Stay updated on HealthTech products and industry trends to enhance customer communication.
Requirements
Fluency in Italian (written and spoken) is essential; knowledge of English is advantageous.
Previous experience in customer service, preferably in a HealthTech or technology-related industry.
Strong communication skills with the ability to explain technical concepts clearly.
Excellent problem‑solving abilities and a customer-focused mindset.
Comfortable working independently in a remote environment and managing multiple inquiries.
Familiarity with CRM software and customer service tools.
Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More …
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
#J-18808-Ljbffr