UTHealth Houston
Lead Patient Care Services - School of Dentistry - Patient Support Services
UTHealth Houston, Houston, Texas, United States, 77246
Lead Patient Care Services – School of Dentistry – Patient Support Services
What we do here changes the world:
UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Location:
7500 Cambridge Street, Houston, Texas 77054
Once you join us you won’t want to leave:
Our total rewards package includes the benefits you’d expect from a top healthcare organization, plus:
100% paid medical premiums for full‑time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37‑38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!
We also offer work/life services such as free financial and legal counseling, free mental health counseling services, gym membership discounts and access to wellness programs, employee discounts (entertainment, car rentals, cell phones, etc.), resources for child and elder care, and many more.
Position Summary Provide and coordinate all tasks associated with patient services, including but not limited to patient scheduling (student assignments) through completion of a comprehensive treatment plan; serve as the link between patients and the clinic.
Position Key Accountabilities
Assist with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
Assist the student provider with management of patient compliance, including executing correspondence to terminate the patient for non‑compliance with scheduled appointments. Ensure quality patient care in relation to the patient’s prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
Apply Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACS) for revenue cycle management and chart audit purposes.
Support the process to resolve patient relations issues associated with student providers, which may include assisting with patient‑of‑record emergency triage and coordination of emergency treatment plus clinical treatment.
Maintain security and confidentiality of patient information at all times.
Advise patients/family members of available services and use appropriate customer‑service skills when interacting with co‑workers, patients, patient family members, and internal/external customers.
May conduct clinical orientations throughout the year.
Cover the patient services telephone line and walk‑in patients on a rotational schedule.
Lead activities of support staff within a small unit/division/department. Provide input in Human Resource activities for the direct report, including recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Other duties as assigned.
Certification / Skills
Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, HITECH, and student privacy regulations contained in FERPA.
Strong written and verbal communication skills.
Good interpersonal skills.
Minimum Education High school diploma or equivalent.
Minimum Experience Five years of related experience, with at least 2 years in healthcare and administrative support.
Physical Requirements
Exerts up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Security Sensitive
Position is a security‑sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094.
Requires regular review of candidates’ criminal history, continuous connections to a foreign adversary, and other security considerations.
Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether conditions might prevent employment or continuation in that position.
Employees must permanently reside and work in the State of Texas.
#J-18808-Ljbffr
UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Location:
7500 Cambridge Street, Houston, Texas 77054
Once you join us you won’t want to leave:
Our total rewards package includes the benefits you’d expect from a top healthcare organization, plus:
100% paid medical premiums for full‑time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37‑38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!
We also offer work/life services such as free financial and legal counseling, free mental health counseling services, gym membership discounts and access to wellness programs, employee discounts (entertainment, car rentals, cell phones, etc.), resources for child and elder care, and many more.
Position Summary Provide and coordinate all tasks associated with patient services, including but not limited to patient scheduling (student assignments) through completion of a comprehensive treatment plan; serve as the link between patients and the clinic.
Position Key Accountabilities
Assist with the completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
Assist the student provider with management of patient compliance, including executing correspondence to terminate the patient for non‑compliance with scheduled appointments. Ensure quality patient care in relation to the patient’s prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
Apply Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACS) for revenue cycle management and chart audit purposes.
Support the process to resolve patient relations issues associated with student providers, which may include assisting with patient‑of‑record emergency triage and coordination of emergency treatment plus clinical treatment.
Maintain security and confidentiality of patient information at all times.
Advise patients/family members of available services and use appropriate customer‑service skills when interacting with co‑workers, patients, patient family members, and internal/external customers.
May conduct clinical orientations throughout the year.
Cover the patient services telephone line and walk‑in patients on a rotational schedule.
Lead activities of support staff within a small unit/division/department. Provide input in Human Resource activities for the direct report, including recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
Other duties as assigned.
Certification / Skills
Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, HITECH, and student privacy regulations contained in FERPA.
Strong written and verbal communication skills.
Good interpersonal skills.
Minimum Education High school diploma or equivalent.
Minimum Experience Five years of related experience, with at least 2 years in healthcare and administrative support.
Physical Requirements
Exerts up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Security Sensitive
Position is a security‑sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094.
Requires regular review of candidates’ criminal history, continuous connections to a foreign adversary, and other security considerations.
Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether conditions might prevent employment or continuation in that position.
Employees must permanently reside and work in the State of Texas.
#J-18808-Ljbffr