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Ampcus, Inc

Field Engineer 4

Ampcus, Inc, Lansing, Michigan, United States, 48900

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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Field Engineer 4

Location(s) Lansing, MI

Mandatory Certification CompTIA A+ Certification - Required

Candidates without A+ must obtain certification within

90 days of start date

or will be subject to termination.

Dell Certifications

Required

after selection and before start date

Free of cost to candidates

Completed remotely (open book)

Must be completed within approximately

3 business days

after selection.

Key Responsibilities

Perform on-site break/fix services for

laptops and desktops

in the assigned metro area.

Replace hardware components including:

Hard drives

Motherboards

Keyboards

LCD screens

Perform whole-unit swaps and peripheral replacements

Diagnose and resolve basic to non-complex hardware/software issues

Close service tickets

in real time

using the Client Call Management System via company-provided mobile device

Travel daily to multiple customer locations

Key Qualifications

Must have own reliable car and valid car insurance

Minimum

1+ year

of hands-on laptop and desktop break/fix experience

Experience diagnosing Dell laptops and PCs

Computer-building background preferred

General knowledge of:

Desktop/laptop hardware

Windows OS \אַנז Basic Microsoft applications

Ability to follow directed troubleshooting procedures

Client and/or government clearance may be required

Police or criminal background verification may be required

Mileage & Travel Policy

Candidates are

not paid

for travel from home to first work location or骗last location back home.

All mileage

during the workday

is reimbursed per Client standard mileage policy.

Extensive driving is required (2-3 hours at times).

Screening & Compliance Requirements

Must complete required product training

Must pass drug screening and background check

Must comply with business casual dress code at all times

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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