City of New York
Housing Assistant (Bilingual) – City of New York
Reporting to the Housing Specialist Supervisor, the Housing Specialist will work closely with voucher holders to assist them in finding suitable rental units. The role involves communicating with voucher holders in Mandarin when they have limited English proficiency, conducting outreach to property owners and brokers, and performing various duties related to the application and rental process. Work includes engaging Section 8 applicants, maintaining records, and serving as the primary point of contact during the lease‑up process.
Responsibilities
Identify housing opportunities for voucher holders by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers.
Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
Serve as the primary point of contact for property owners, case managers, and voucher holders during the lease‑up process.
Educate voucher holders on the housing search and lease‑up process.
Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
Maintain data related to property owners and brokers, available units, and client interactions.
Prepare case‑related reports including outcomes, successes, and challenges.
Complete intake interviews; conduct screening/qualification questions related to housing searches.
Process broker fee payments.
Refer voucher holders to appropriate agencies, as needed.
Establish and maintain effective working relationships with internal and external stakeholders.
Review and process rental packages.
Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
Create building and unit records in Siebel when necessary.
Resolve voucher holder‑related issues.
Communicate with outside agencies to ensure and expedite rentals.
Ensure accurate and timely responses to inquiries.
Report system issues and recommend enhancements to improve operations.
Perform related duties as assigned.
Additional Notes
Position requires fluency in Chinese (Mandarin) and candidates must pass an oral proficiency test.
If appointed on a provisional basis pursuant to NYS Civil Service Law 65, no tenure or permanence accrues by virtue of such appointment.
Open to qualified persons with a disability eligible for the 55‑a Program; please indicate eligibility in the cover letter.
Additional Information for NYCHA Employees
This position is open on a direct transfer (lateral) basis and as a promotional opportunity.
Vacancy is for a title normally filled through the Automated Transfer List System (ATLS); employees applying via ATLS must reapply to this posting.
Applicants must have served a period of one year at the current location and in the current title and level (if applicable).
NYCHA residents are encouraged to apply.
Benefits NYCHA employees receive benefits including medical coverage plans, deferred compensation plans, and a defined pension benefit plan as members of the New York City Employees.
Salary $44,005.00 – $71,320.00
Equal Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Reporting to the Housing Specialist Supervisor, the Housing Specialist will work closely with voucher holders to assist them in finding suitable rental units. The role involves communicating with voucher holders in Mandarin when they have limited English proficiency, conducting outreach to property owners and brokers, and performing various duties related to the application and rental process. Work includes engaging Section 8 applicants, maintaining records, and serving as the primary point of contact during the lease‑up process.
Responsibilities
Identify housing opportunities for voucher holders by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers.
Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
Serve as the primary point of contact for property owners, case managers, and voucher holders during the lease‑up process.
Educate voucher holders on the housing search and lease‑up process.
Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
Maintain data related to property owners and brokers, available units, and client interactions.
Prepare case‑related reports including outcomes, successes, and challenges.
Complete intake interviews; conduct screening/qualification questions related to housing searches.
Process broker fee payments.
Refer voucher holders to appropriate agencies, as needed.
Establish and maintain effective working relationships with internal and external stakeholders.
Review and process rental packages.
Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
Create building and unit records in Siebel when necessary.
Resolve voucher holder‑related issues.
Communicate with outside agencies to ensure and expedite rentals.
Ensure accurate and timely responses to inquiries.
Report system issues and recommend enhancements to improve operations.
Perform related duties as assigned.
Additional Notes
Position requires fluency in Chinese (Mandarin) and candidates must pass an oral proficiency test.
If appointed on a provisional basis pursuant to NYS Civil Service Law 65, no tenure or permanence accrues by virtue of such appointment.
Open to qualified persons with a disability eligible for the 55‑a Program; please indicate eligibility in the cover letter.
Additional Information for NYCHA Employees
This position is open on a direct transfer (lateral) basis and as a promotional opportunity.
Vacancy is for a title normally filled through the Automated Transfer List System (ATLS); employees applying via ATLS must reapply to this posting.
Applicants must have served a period of one year at the current location and in the current title and level (if applicable).
NYCHA residents are encouraged to apply.
Benefits NYCHA employees receive benefits including medical coverage plans, deferred compensation plans, and a defined pension benefit plan as members of the New York City Employees.
Salary $44,005.00 – $71,320.00
Equal Opportunity Statement The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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