Corebridge Financial
Customer Service Representative II, Institutional Markets
Corebridge Financial, Trenton, New Jersey, United States
Customer Service Representative II, Institutional Markets
Corebridge Financial is seeking a Customer Service Representative II to support our institutional markets. The role focuses on processing death claims, payouts, and modifying future payments while providing high‑quality customer service to annuitants across multiple channels.
Overview Corebridge Financial helps people make meaningful decisions about their financial futures through a broad portfolio of life insurance, retirement, and institutional products. This remote position offers an opportunity to grow your career and make an immediate impact in the financial industry.
Company Values
We are stronger as one: collaborate across the enterprise, scale what works, and act decisively for our customers.
We deliver on commitments: accountable, empowering each other, and going above and beyond for stakeholders.
We learn, improve, and innovate: better each day by challenging the status quo and preparing for the future.
We are inclusive: embrace different perspectives, enabling colleagues to make an impact and bring their whole selves to work.
Responsibilities
Process death claims, payouts, and modify future payments.
Respond to customer phone calls and moderate service inquiries.
Enter key data promptly within quality guidelines.
Handle high‑priority requests efficiently and accurately.
Respond positively to written correspondence and e‑mail inquiries.
Assist in completing paperwork for various benefit transactions.
Process other participant change requests (address, EFTs, etc.) as per standards.
Maintain benefits to ensure correct payments to payees.
Prioritize duties and manage time effectively.
Skills and Qualifications
3+ years of insurance experience, preferably with immediate or deferred annuity products.
Attention to detail and accuracy.
Excellent written and oral communication.
Good problem‑solving and analytical skills.
Strong customer and team orientation.
Ability to work independently with minimal supervision.
Ability to multitask and handle high work volume with tight deadlines.
Proficiency in Word, Excel, and Microsoft Windows.
Some college preferred but not mandatory.
Bi‑lingual is a plus.
Work Location This position is remote, with the option to be based in our Amarillo, TX office if preferred, under our hybrid policy.
Compensation Salary range: $30,000 to $35,000 at commencement. Final compensation depends on factors including location, skills, and experience. The role also offers a discretionary bonus under the applicable incentive plan.
Benefits
Health and wellness: medical, dental, vision, mental health support.
Retirement savings: competitive 401(k) Plan with up to 6% company match.
Employee assistance program.
Matching charitable donations up to $5,000.
Volunteer time off: up to 16 hours annually.
Paid time off: at least 24 days.
Equal Opportunity Employer Corebridge Financial is committed to equal opportunity and complies with all applicable federal, state, and local laws. All applications are considered based on job‑relevant qualifications and without regard to protected characteristics, citizenship, or immigration status. Reasonable accommodations will be provided as needed.
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Overview Corebridge Financial helps people make meaningful decisions about their financial futures through a broad portfolio of life insurance, retirement, and institutional products. This remote position offers an opportunity to grow your career and make an immediate impact in the financial industry.
Company Values
We are stronger as one: collaborate across the enterprise, scale what works, and act decisively for our customers.
We deliver on commitments: accountable, empowering each other, and going above and beyond for stakeholders.
We learn, improve, and innovate: better each day by challenging the status quo and preparing for the future.
We are inclusive: embrace different perspectives, enabling colleagues to make an impact and bring their whole selves to work.
Responsibilities
Process death claims, payouts, and modify future payments.
Respond to customer phone calls and moderate service inquiries.
Enter key data promptly within quality guidelines.
Handle high‑priority requests efficiently and accurately.
Respond positively to written correspondence and e‑mail inquiries.
Assist in completing paperwork for various benefit transactions.
Process other participant change requests (address, EFTs, etc.) as per standards.
Maintain benefits to ensure correct payments to payees.
Prioritize duties and manage time effectively.
Skills and Qualifications
3+ years of insurance experience, preferably with immediate or deferred annuity products.
Attention to detail and accuracy.
Excellent written and oral communication.
Good problem‑solving and analytical skills.
Strong customer and team orientation.
Ability to work independently with minimal supervision.
Ability to multitask and handle high work volume with tight deadlines.
Proficiency in Word, Excel, and Microsoft Windows.
Some college preferred but not mandatory.
Bi‑lingual is a plus.
Work Location This position is remote, with the option to be based in our Amarillo, TX office if preferred, under our hybrid policy.
Compensation Salary range: $30,000 to $35,000 at commencement. Final compensation depends on factors including location, skills, and experience. The role also offers a discretionary bonus under the applicable incentive plan.
Benefits
Health and wellness: medical, dental, vision, mental health support.
Retirement savings: competitive 401(k) Plan with up to 6% company match.
Employee assistance program.
Matching charitable donations up to $5,000.
Volunteer time off: up to 16 hours annually.
Paid time off: at least 24 days.
Equal Opportunity Employer Corebridge Financial is committed to equal opportunity and complies with all applicable federal, state, and local laws. All applications are considered based on job‑relevant qualifications and without regard to protected characteristics, citizenship, or immigration status. Reasonable accommodations will be provided as needed.
#J-18808-Ljbffr