Corebridge Financial
Customer Service Representative II, Institutional Markets
Corebridge Financial, Sioux Falls, South Dakota, United States
Customer Service Representative II – Institutional Markets
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Customer Service Representative II, Institutional Markets
role at
Corebridge Financial
About Corebridge Financial Corebridge Financial partners with financial professionals and institutions to make it possible for more people to take action in their financial lives. Our culture is built on collaboration, accountability, continuous improvement, and inclusion.
Role Overview As a Customer Service Rep II you will process death claims, payouts and modify future payments. You respond to inquiries from annuitants via mail, fax or telephone and ensure accurate information. The role is remote with an option to work from the Amarillo, TX office.
Responsibilities
Process death claims, payouts and modify future payments.
Respond to customer phone calls and written correspondence.
Research, analyze, and respond to moderate customer service inquiries.
Key data input within department quality guidelines.
Handle high-priority requests efficiently.
Process participant change requests (address, EFT, etc.).
Maintain benefits to ensure correct payments to payees.
Prioritize duties and manage time effectively.
Qualifications
3+ years of insurance experience, preferably with annuity products.
Attention to detail and accuracy.
Excellent written and oral communication skills.
Good problem solving and analytical skills.
Strong customer and team orientation.
Ability to work independently with minimal supervision.
Ability to multitask under tight deadlines.
Proficient in Word, Excel, and Microsoft Windows.
Some college preferred.
>Bi-lingual a plus.
Compensation The anticipated salary range is $30,000 to $35,000 at the commencement of employment. The position is eligible for a discretionary bonus.
Benefits
Health and wellness plans, including mental health support.
Retirement savings with employer matching.
Employee assistance program.
Matching charitable donations up to $5,000.
Volunteer time off up to 16 hours annually.
Paid time off: at least 24 PTO days.
Equal Opportunity Employer Corebridge Financial is an equal opportunity employer and complies with all applicable employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to protected characteristics.
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Customer Service Representative II, Institutional Markets
role at
Corebridge Financial
About Corebridge Financial Corebridge Financial partners with financial professionals and institutions to make it possible for more people to take action in their financial lives. Our culture is built on collaboration, accountability, continuous improvement, and inclusion.
Role Overview As a Customer Service Rep II you will process death claims, payouts and modify future payments. You respond to inquiries from annuitants via mail, fax or telephone and ensure accurate information. The role is remote with an option to work from the Amarillo, TX office.
Responsibilities
Process death claims, payouts and modify future payments.
Respond to customer phone calls and written correspondence.
Research, analyze, and respond to moderate customer service inquiries.
Key data input within department quality guidelines.
Handle high-priority requests efficiently.
Process participant change requests (address, EFT, etc.).
Maintain benefits to ensure correct payments to payees.
Prioritize duties and manage time effectively.
Qualifications
3+ years of insurance experience, preferably with annuity products.
Attention to detail and accuracy.
Excellent written and oral communication skills.
Good problem solving and analytical skills.
Strong customer and team orientation.
Ability to work independently with minimal supervision.
Ability to multitask under tight deadlines.
Proficient in Word, Excel, and Microsoft Windows.
Some college preferred.
>Bi-lingual a plus.
Compensation The anticipated salary range is $30,000 to $35,000 at the commencement of employment. The position is eligible for a discretionary bonus.
Benefits
Health and wellness plans, including mental health support.
Retirement savings with employer matching.
Employee assistance program.
Matching charitable donations up to $5,000.
Volunteer time off up to 16 hours annually.
Paid time off: at least 24 PTO days.
Equal Opportunity Employer Corebridge Financial is an equal opportunity employer and complies with all applicable employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to protected characteristics.
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